Lending Point Reviews
Jan 20, 2017
Terrible Customer Service Skills
Anonymous

I applied with a loan and after a week of my loan officer not communicating with me, I found out that the loan was not approved.  I send 3-4 emails and 5 voicemail messages in that week span and not one single message was responded to.  I work in the entertainment industry, in TV production, where 2-3 month hiatuses each year from work are a common thing.  I was told this was the reason for it not being approved.  I would have appreciated this information in a more timely fashion, without me having to do all of the communicating.  

Sorry entertainment industry folks, this is not the loan for us, apparently. 

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