Double charged my last payment and overdrew my account. Mind you, I never received a confirmation email about my monthly payment.
Called to get a re-imbursement as this was their fault. Spoke to a Stephanie in customer service. She was rude and basically told me nothing they could do as this was my fault. I could have called to make sure my payment was going through, which has nothing to do with me paying double the premium amount.
Will be cancelling my card.