Infiniti Fin Ser Reviews
Dec 12, 2016
False additional charges
Anonymous

DO NOT TRUST INFINITI  

As noted in multiple reviews, they will take money from you in every way possible.

After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37.

At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc.  

When I turned the vehicle in I was told everything was good.  BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings.  

I attempted to resolve this with the dealership who said it outside their responsibility.  I attempted to resolve this with Infiniti leasing who said that I needed to work with the dealership.  

After many months of back and forth and risk to my credit rating - I gave up and just paid.  

Thank you Infiniti - Merry Christmas to you...I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

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