Grange Mutual Casual Reviews
Nov 08, 2017
Poor communication and customer service

I've had Grange for over a decade with no claims.  Had a shower leak into the basement bedroom.  Told the adjuster I was going to repair it myself and he said that was great.  I told my agent that I was going to fix it myself and she said no problem.  I even have email proof she told Grange about my plans.  A year later, they won't renew without proof of professional mold remediation.  They NEVER communicated this expectaion to me or my agent and refuse to budget on the renewal event thought their lack of  communication is the cause of this.  I will NEVER do business with or refer anyone to them again.  

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