i was hit by someone with esurance and they refuse to pay for damages. their client was clearly at fault and was cited and a witness. they are only paying 70% of the damages and no rental car. this company is a joke and every person i spoke with is very ****y and condescending. i guess you have a person sitting behind a desk just saying ok we arent paying for this, even though the local police and witness states their client was at fault. now we have to hire an attorney. but they say we can turn it into our insurance!! so my rates increase i think not.