Esurance Reviews
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Helpful to 2 out of 2 people

In my opinion this company is horrible, my debit card was compromised and caused a lapse in insurance with Esurance, I was unaware of this and never received a notice in the mail. They did send email notices, which conveniently enough went to my spam box. I spoke on the phone with an agent and supervisor, the supervisor was rude and not helpful, essentially blaming me for not being notified. I guess Esurance is too hip for a phone call or mail. If I were Esurance I'd hire better customer service folks as the one I spoke with didn't seem to care when I told her that I was taking my business elsewhere, probably not the best type of people to have representing your company. If anyone from Esurance is reading this I suggest you re-evaluate how your company interacts with customers as I will gladly pay more elsewhere to not deal with obvious incompetence. 

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