CitiFinancial Reviews
Apr 25, 2017
Old, out-dated, loan
Anonymous

I have a lone through Citizens currently.  Financed through them at a Ford dealership.  Rate was good.  My huge, HUGE, complaint is that everything seems to be on paper or through the phone.  Their online payment system is an absolute joke - the fields for what you owe do not even auto fill.  It is the year 2017 and yet they do not allow me to do anything oline other than go to a plain website by logging in with my 16! digit account number, and then the last four of my social.  They will not issue a username / password combo because you are not really a member of their bank.  It would just be nice to see how much I have left, schedule extra payments, pay off the loan, etc, all via the web.  Instead you have to wait for a monthly paper bill.  I'm never late, but I've still used customer service for general questions, and I have to say, they are not very helpful at all.  This is the last time I will allow a loan of mine to be underwritten through Citizens.  Should have stayed with USAA and ate the .5% difference in rate...

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