Chase is my bank. I have checking, savings, credit card and now auto loan account with them. I never had issues with this bank. Their customer service is top, online system is easy to navigate and they have good mobile app. They refinananced my vehicle and I jumped down from 12% to 5% (~670 FICO score). BoFA offered me 0.5% better rate, but it was not worth it. It's better to keep strenghtening my relations with Chase.