I have a $25,000 limit card, great credit and have had an account with FNBO for 19 years. I noticed a series of small fraudulent charges and submitted a police report. When I followed up with customer service to reverse the fees she said they would not do it as it was bad for them to have a charge back. The charges were only about $200. I asked if she was willing to lose a customer and she said she was fine with it!! I would have cancelled it right then but it would affect my credit. Please don't use these idiots!
After my BR13 was discharged I waited a few months before establishing a secured card to get me back on my way. I did a bit of research and this one seemed like my best bet.
I will say that true to most of the other reviews, its been 7 months since I made my deposit and received my card and I too got an increase. I use it once or twice a month and pay it off with the next billing date. I just logged in to check my credit on CK which I do once a week and when I saw my score went up, I clicked to see why. Sure enough FNBO had increased my credit limit. Not by much but its SOMETHING.
My credit score has gone up a few points here and there over the 7 months and I have also received a couple of other lines of credit via other cards (non-secured I might add!) so reestablishing credit in the right way WILL work.
Now I am curious to see if my initial deposit is going to be returned to me as others have stated. If I get that refunded AND my limit was increased then this has been a GREAT experience with FNBO!!!
If you live on the East coast, the mailing time from FNBO decreases over time so that you cannot return mail your bill. You are forced to use withdrawals from you checking account over the phone. If you like auto pay, sounds good otherwise there really is no grace period. They take 10-12 days to mail to you and you have 8 days to mail back. Hope you have budgeted for that!