Customer Service is very courteous and understanding. They are fast and to the point. I like that.
Background: I've been a Discover card holder for about 15 years with a high credit limit (over $12,000). Several months ago, I received a call from one of their reps asking if I wanted to enroll in their reduced interest rate program. I said sure (who doesn't want a lower interest rate) and he said I'd have to agree to automatic payments, which I did. What he did NOT tell me was that my charging priviledges would be suspended while on this program. I found this out the hard way the next time I tried to use the card and it was declined. This was a very deceptive way of getting me to sign up for this program and as a result I paid the account off in full and cancelled the card. My advice is to stay away from Discover if you want to avoid dealing with a deceptive company. By the way, my wife and daughter both have individual Discover accounts which they will also be cancelling now that we know what sort of company it really is.