I have banked with this credit union for quite some time now. I have several loans with this bank and have been with them for 4 years now. I pay off my loans early and I also make sure that I'm in good standing with them. I tried to get a loan with them and I was denied. My credit is pretty good and I couldn't understand why they denied me. I spoke with customer service and they seemed to be quite rude when I was asking why I was denied. I was talking to another member at one of the branches and they informed me that they are taking their business to space coast credit union. I checked into them and was approved for a 43,000 loan at 3.8%. I was very impressed with how quickly they approved me. I am in the works now to transfer all my business over to them.