Ive been a customer for 18 years and never once filed a claim. Their customer service has been top notch and their service center personnel awesome. I lauded the company to others who have also gone with calcas. I recently file a claim and have been treated like garbage (yes you Justin and Mark). Never have i been made to feel like this from a company with whom i have had a long term relationship with. I left the last conversation feeling frustrated and borderline accused of looking for a hand out. Attrocious considering these were the only conversations which weren't recorded. Looking for a new company immediately.