Customer service is responsive and the online experience is acceptable. The card is really pretty unremarkable though with very average rewards. I can't think of any reason to keep this card other than it helps keep my credit score high because I have a high credit line and don't use the card.
I had a loan with BMW and paid it off in advance electronically.. I tried to get my title however, was told I needed to wait 20 days to insure the funds cleared. What is this 1975. Funds to clear? It was sent to my account to theirs. Then I was told needed to wait at least 15 days so there wouldn't be a dispute. Idiots, a dispute can take place 6 months later.
When I wanted to speak with a manager was flat our refused!
They are arrogant and rude!
The rates were great but customer service along the lines of a Comcast, United Airlines and Wells Fargo.
Bottom of the barrel