AAA Reviews
Oct 27, 2015
Roadside Assistance
1 Contributions 2 People Helped

A few weeks ago while I was at work one of my coworkers noticed my tire went flat. I called AAA (I have been a member since 1998) and they sent out a tow truck driver. First of all he spoke no English at all--only Spanish. He put air in my tire but before he left I asked him to see if there was a hole in the tire. I did not want it to go flat/blow while I was driving because that could cause me to miscarry. Seeing my visibly pregnant stomach (I am a military widow), he refused to check the tire and left. I told him I needed him to check it especially since I had a medically necessary Ob/gyn apppointment that afternoon. Again, he refused and would not even tow me to a tire place. After he left I went back to work and when I came back out that afternoon the tire was flat again. Livid and irate, I called Auto Club again and insist they get someone out there right away so I did not miss my doctor's appointment. They called the same tow truck company, who was very rude, and was over an hour late, making me miss my doctor's appointment and affecting an entire medical office's schedule. When the driver did show up, the reason he was late was because he literally just came over from Mexico, had no idea where he was going, and also did not speak English. I told him now I also had no gas and to try to see if I could catch my doctor he needed to give me some gas. Had he been on time I would not have needed it. He refused and only gave me some gas after his boss told him he had to. Even he would not tow me to the doctor's office or a tire company. It was over 100 degrees outside and approaching my third trimester, I had no water. I could have died or lost my baby out there and they didn't care--clearly since they could not even send people who speak English. It was a horrible experience and I am dropping them. I do not suggest anyone pay for their service or work with them. They used to be good ten years ago but with the changes are now horrible and a total waste of money! No respect for military widows and no respect for pregnant women! FYI the tow truck company who sent over the illegals/non-English speak drivers was A and B Towing. Their drivers and their office staff are extremely rude!!!

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Sep 29, 2016
Dependable service overall.
1 Contributions 1 Person Helped

My wife and I have had it for over 10yrs., and living out in the country they have never disappointed us.

Gave us good advice, which turned out to help when we needed it. Don't regret having it.

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