Credit Advice

Have a question? Have advice to share? The combined knowledge and experience of everyone in the Credit Karma community can help you. Enter your question or help others below to get started!

Question

Posted in Auto Loans
Profile Image

Question By
colbail

0 Contributions
0 People Helped
Has anyone used Blue Harbor Auto Loan to refinance an auto loan?
I want to refinance my auto loan...is Blue Harbor Auto Loan, a good company to use?
All Responses

Results 1-10 of 37Results per page: 5 | 10 | 25Page 1 of 4   Previous | Next
1 Contribution
106 People Helped

And the nightmare continues.

Helpful to 106 out of 111 people

I refinanced my car with Blue Harbor about a year ago at a signicantly lower rate than what I was paying previously. They sold my husband an extended warranty, which turned out to be completely useless, but that is beside the point. I traded my car in, so obviously the dealership wrote a check for my loan, including the extended warranty. I called a few times to ensure that my warranty would be shipped to me and not the credit company I finananced with. After a few phone calls to straighten my address out, they told me it would be about 2-3 weeks before I received my refund check. After FOUR weeks had gone by, I called again. Apparently 'all of the refund checks that went out in the mail last week were lost'. BULL CRAP. Nadia, (who sounds like she's half asleep when you speak to her), assured me that the checks were sent out again on Friday. At this point, I was extremely frustrated and requested some time of proof that my check had been sent out. She 'went to check with accounting' and OH MY GOODNESS my check had not been sent out. Surprise, SURPRISE! She 'overnighted' the check to me. Thank goodness the ordeal was over! Or was it. I received a FedEx confirmation email on Tuesday PM and I was to receive my package containing my refund check on Thursday afternoon. When it never came, I called FedEx. They said that the package was never dropped off at their facility, the shipping label had only been created, and the deilvery time was an estimate. I type this as I am attempting to get ahold of Nadia, but too bad her voicemail is full. Probably with more clients who are equally as unhappy with the customer service, I would assume. I wonder if she ever calls them back? I purchased my car on May 7; it is now almost JULY and I do not have any answers, or my money. Stay far away from this company, for your own sanity. 

Reply by
inacommando

1 Contribution
44 People Helped
Helpful to 44 out of 48 people

Pretty easy to spot the paid reviews from their wording alone. Right, Surfertown?

1 Contribution
56 People Helped

Stay Away!

Helpful to 56 out of 57 people

CreditKarma showed a potential savings of over $100 a month due to a lower interest rate BASED UPON MY CREDIT SCORE. I was "approved" by Blue Harbor but they said they couldn't offer a lower rate, only a longer term. Now I just wasted a credit inquiry and accomplished nothing. Also the rep was not warm at all.

Reply by
cmgsassy43

1 Contribution
34 People Helped
Helpful to 34 out of 35 people

Thank you for your imput I was actually considering on refinancing through Blue Harbor now that I've seen all the negitive responces Im going to stick with the finance co. that at least I can trust.

1 Contribution
54 People Helped

DO NOT USE BLUE HARBOR AUTO FOR ANY LOAN

Helpful to 54 out of 55 people

I have been working with Blue Harbor Auto for a couple months now to refinance my vehicle.   My credit issues stemmed from several bouts with Cancer which left me with thousands of dollars of medical collections which blew up my credit score.

I connected to Blue Harbor through CreditKarma, but due to the personality and attitude of one of their representatives, I gained a comfort level that I now find was unfounded.  I even expressed my concern about the number of BAD reviews I found about them as well as someone they were financing me through, Carfinance LLC.

I provided everything they requested and needed but as I spoke with a few people handling my paperwork, I realized that one hand didn't know what the other was doing.  It seemed to be a confused mess of people acting like they knew what they were doing but in fact, did not.

I GOT SO FED UP WITH THEIR LACK OF ORGANIZATION THAT I FINALLY HAD TO CANCEL THE LOAN AS IT IS NOT WORTH ALL THE ATTENTION AND FOCUS  IT WAS TAKING AWAY FROM MY WORK WHEN BLUE HARBOR JUST COULDN'T GET THEMSELVES AND THEIR PEOPLE ORGANIZED.

Do what you want, ignore all the comments and proceed with them if you want but it will most likely have disastrous consequences!  My credit now had two more dings on it from them and Carfinance LLC.

MY ADVICE:  Heed all the warnings! DON'T WALK BUT RATHER RUN AWAY FROM THEM!!!! DO NOT DO ANY BUSINESS WITH THEM!!!

Reply by
kuuipo86

5 Contributions
39 People Helped
Helpful to 3 out of 35 people

Just because your experience was bad does not mean its a bad company ! If there so bad why are they still in business .. They must be doing something RIGHT!

Reply by
KODIAKGUY

1 Contribution
4 People Helped
Helpful to 4 out of 8 people

Thanks for the feedback.

1 Contribution
55 People Helped

Thanks everyone

Helpful to 55 out of 56 people

I am so happy for this feedback because I was about to make the mistake of going with them. If they are so horrible, why is creditkarma even presenting them as a option. I am sure they see this feedback as well; therefore they should have kicked them off the list of creditors that they will offer to customers that use their website. Now this makes me think twice about them.....

Reply by
kuuipo86

5 Contributions
39 People Helped
Helpful to 3 out of 25 people

if there still promoting the company they must be doing something right ! 

Reply by
vernb2

1 Contribution
17 People Helped
Helpful to 17 out of 25 people

Creditkarma is FREE for us to use...so they have to make money somewhere....

2 Contributions
87 People Helped
Most Helpful Response

do not deal with them complete incompete

Helpful to 82 out of 83 people

They did a loan package with the wrong amounts to be paid off on the loan and then they sent the funds to the wrong lender who proceeded to pay off the balance on the wrong car.  You have to be a masochist to deal with them.  Run like hell.

Reply by
DenoVelvet

3 Contributions
49 People Helped
Helpful to 18 out of 24 people

Contact the Attorney General

1 Contribution
55 People Helped

Don't use this company

Helpful to 55 out of 61 people

Please don't use this company, that's the worse experience I ever had. They made waste 3 weeks for nothing. I'm going directly to the bank to get my loan. I regret so much using their service. Feel free to e-mail if you want more detailes. apamendes@yahoo.com....... By the way, all the good reviews here are fake. 

Reply by
kuuipo86

5 Contributions
39 People Helped
Helpful to 7 out of 30 people

BTW the reviews are not FAKE !

3 Contributions
49 People Helped

NO! Stay away!

Helpful to 29 out of 30 people

Once you receive your score from Credit Karma you are led to believe that your score qualifies you for 1 of 3 Blue Harbor auto refi options. Those options are obviously better than what you currently have. Its a big waste of time. You call in after you have completed the process and you talk to a guy that transfers you to Steffan. I gave the operator my name and infor and Steffan answers the phone so unprofessional. Thiiiis iiiiis Steffan. A professional would greet you with "Good afternoon Bill" What a joke. The end result was, "Oh I can't help you" What a scam. I'm going to have the AG look into their practices.

1 Contribution
33 People Helped

Thanks for the warnings!

Helpful to 33 out of 36 people

Thanks everyone for putting out the warning on this company!  I thought a 3% loan on a 5 year old car sounded too good to be true. I was hoping to cut my monthly payment in half, but no such luck.  I'll just stick with my US Bank loan.

Reply by
mojoup65

1 Contribution
20 People Helped
Helpful to 20 out of 23 people

Don't give up on a refi just because of this one bad company.  I recommend you call a local credit union and see what they can offer.  They often have better rates than banks.

1 Contribution
61 People Helped

Helpful to 61 out of 65 people

Yes and I don't reccomend them, all they want to do is sell you their warranty, it took 5 days of fighting with them to get it removed from my loan doc's then they sat on it for days before telling me they couldn't open the file I sent back to them.  When you call them, you get put on hold forever.  Customer service sucks!  I am still waiting for them to fund my loan. 

Reply by
MsBAMoses

1 Contribution
25 People Helped
Helpful to 25 out of 31 people

I had the opposite experience, finding them to be very helpful and fast in the refinancing.  I needed to lower my monthly payments on my car, although by refinancing , I put myself in more debt.  I would think about it longer if I had it to do again, because it involved closing an old account in good standing and opening a new one with higher debt.

Reply by
katiebug1957

1 Contribution
27 People Helped
Helpful to 27 out of 36 people

I'm with MsBAMoses. I found them wonderfully helpful. They found a lender that more than cut my interest rate in half, my loan period was cut by several months and I saved thousands of dollars. Yes, they push the warranty, but I was able to pass on it without much difficulty.

And, if you decide AFTER signing the documents that you want to cancel the warranty, all you have to do is call the warranty company and they refund to your lender the entire amount within the first 60 days of your loan, reducing the age of your loan.

Now, I am buying my car through a credit union, which i will be able to use in the future for other credit buys. I highly recommend them.

Reply by
DenoVelvet

3 Contributions
49 People Helped
Helpful to 2 out of 2 people

Contact the Attorney General

1 Contribution
26 People Helped

No good

Helpful to 26 out of 28 people

I had a very bad experience with them. Despite having a very good credit score, they were unwilling to proceed with my re-financing as apparently my current value of the car was lesser than how much I owe on the car. I was even willing to do a deposit to cover that gap as it was only $1000 dollars gap. They just seemed in a hurry to close the application without any further review.

Results 1-10 of 37Results per page: 5 | 10 | 25Page 1 of 4   Previous | Next

Reply to this Question

Write your response:
Enter Your Comments
 

The Credit Advice pages of the Site may contain messages submitted by users over whom Credit Karma has no control. Credit Karma cannot guarantee the accuracy, integrity or quality of any such messages. Some users may post messages that are misleading, untrue or offensive. You must bear all risk associated with your use of the Credit Advice pages and should not rely on messages in making (or refraining from making) any specific financial or other decisions.