I contacted autopay through credit karma to refinance my vehicle, I was put in contact with a gentleman by the name of Jacob Gill. Jacob was very helpful honest and professional, he assisted me with all my needs and made the refinance process easy and comfortable. I would definitely recommend him to anyone looking to refinance.

After submitting application. I was approved but not even close to the APR and term provided by Credit Karma. The Customer Service rep, before I hung up on him, told me term length, time doesn't matter. The same term I currently have and the 2% less than what I currently have, not the 4% higher suggested by CK, doesn't matter. Well, Autopsy is not getting my business.

Kyle from auto pay, handled my process, he was quick and efficient. My application process and approval was handled in a very organized way.

The loan process and application was a breeze. However after that I noticed that my old loan was never closed. After a month I looked into it and Autopay sent the check to the wrong bank and never followed up on it. I then had to call my new bank, old bank, and then the bank that the check was sent to to see what was going on. Now I have 2 loans accruing higher interest for over a month and it looks like I’m responsible for paying a few hundred dollars in interest on a loan that should have been closed. They put requests in for a manager to speak to me but no luck yet. And soon I’ll have to try to make 2 car payments for the same vehicle because they sent $30k to the wrong bank a month ago.

Great company who will work with you every step of the way

Patrick was terrific! He answered all of my questions and helped me get my refinancing done! He was very responsive as well which was amazing considering I started this the week of Thanksgiving! Thank you for your help!

It was a very easy process and Mark was very helpful. He explained everything in detail and was able to get me the best rate possible.

My lender Jody was a really big help on helping me refinance my car. She explained everything to me and was very helpful in guiding me through the loan process.

- [ ] Website states “During the application, we do a soft pull on your credit that will not negatively affect your credit score. Only when you choose an offer to submit for lender approval, does AUTOPAY run a hard pull against your credit which may affect your credit score.“ A hard pull was done on my credit 8 days ago and I have not received ANY information about any loan offers and certainly have not chosen one. So now there has been a hard pull on my credit, no offers to choose from. And no one will give me an explanation for why, I continue to get a run around answer about how I’m “approved!” Approved for what?! Still waiting to find out…

Process took some time, but other than that, it all went smoothly. Thank you to Matt for all of his work!