Cool people, good rate, ridiculous fee
The rate is good and I like the no nonsense approach to the application process. I basically did the whole deal sitting at my desk one afternoon. No sweat. Sabien with auto-pay was super cool and helpful. The only issue for me is the loan fee. Mine was $449 I think which nearly negates the advantage of the refi. I think it's a trick they pull and I want to call them on it. Say it up front Auto-pay. I shouldn't have to read fine print to see that I'm about to spend $450 outside of the loan and interest. I want people I can trust in the banking business and now I'm wary of Auto-pay and Credit Karma. Just beware and know what you're paying for.
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Excellent Customer Service
The Loan Champion, Justin D'Amico, with AUTO LOAN was awesome. I just called with a few questions and he made me feel comfortable enough to start the loan process. He was very kind, worked effectively and efficiently. He was quick to respond to my questions and always had an answer. This was seriously one of the best experiences I've ever had and never even meeting face to face. I hope management knows they have a great employee on their hands! He deserves recognition. My interest rate went from almost 10% to around 2%! Thank you Justin for your hard work.
Refinance Auto Loan
They were able to get my loan from almost 9% down to 2.75% with the same terms. Then a life situation happen and for me to keep my car I needed lower payments. They were able to extend my term out to lower my payments even more so I am able to keep my car...yay! Great customer service too!
This Loan Saved me!
I have been actively trying to build my credit after my bankruptcy. I got an amazing rate (considering I had a bankruptcy on my credit) but my monthly payments were still too high. I went on a limb applying with Autopay and they got me approved within 24 hours and at a lower monthly payment (and better rate)! I worked directly with Craig Call and he was informative and understood my needs for this loan. He never kept me in the dark and kept me in the loop through every step. They had the convenience of texting (which was perfect since I don't have the access to take phone calls throughout the workday). I highly recommend this company!!!!
Excellent
I worked with Sabien on refinancing and she was a wonderful help, she got me down from 22% interest to 8% and did all of the work in transferring my loan. She also kept me informed allong the way so I knew what was going on. Highly recommend her!
Excellent customer service
Sabien of Autopay got me out of my high 22% interest payment with Automobile Acceptance to a much lower 9.99% interest rate. Sabien was very helpful with answering all my questions and concerns regarding the new loan agreement. My experience so far with Sabien and autopay have been excellent.
What was your loan fee?
Financial blessing
Decided to refinance my car to lower my payment in efforts to save for a home. I applied with a few other lenders at the same time only to have my decision quickly made to go with Autopay. I worked with Allison who was most helpful throughout the process.
Do Not recommend
Horrible customer service
Thank you!
I wanted more information about re-financing my car loan and it was such an easy experience. Heather W is so efficient and convenient and I am overall very satisfied with all the knowledge and information she gave. Great job auto pay. Their customer service is always exceptional over the phone. Can't wait to do business with you!
Total Garbage
I would highly advise you steer clear of AutoPay. Worst experience I have ever had with a loan broker. Their ineptitude goes so incredibly deep is a wonder these morons are still in business. Needed intervention by State Attorney General to see a resolution and they should be investigated for class action and put out of business. Do not use AutoPay.
They should be banned from Credit Karma
Seems to be more neglect and more cost added just to save yourself $100 a month not justifiable .