AUTOPAY

Reviews: AUTOPAY

Reviews: AUTOPAY

AUTOPAY

Overall lender rating

4.3
out of 5
2816 reviews
from Intuit Credit Karma members

Most helpful positive review

Dec 10, 2021
Great
Intuit Credit Karma member

Chris Bradley was the best! He answered all of my questions and explained everything to me. Keep up the great work Chris!

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Most helpful negative review

Apr 01, 2022
Deceptive and self serving
Intuit Credit Karma member

Deceptive business practices. I went with another company with a little higher interest rate because even though my interest rate was cut in half I was going to be paying more. Why? Because products that I didn’t want were added to the loan. Do the math and review documents thoroughly before proceeding. Don’t let the broker fast talk you into a bad deal.

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Member ratings

APPLICATION_PROCESS
CUSTOMER_SERVICE

All member reviews (2816)

2107
212
27
37
433
Dec 05, 2023
My experience with Jacob was very pleasant and pr.
Intuit Credit Karma member

I contacted autopay through credit karma to refinance my vehicle, I was put in contact with a gentleman by the name of Jacob Gill. Jacob was very helpful honest and professional, he assisted me with all my needs and made the refinance process easy and comfortable. I would definitely recommend him to anyone looking to refinance.

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Dec 05, 2023
Listen to this recorded call pkease.
Intuit Credit Karma member

After submitting application. I was approved but not even close to the APR and term provided by Credit Karma. The Customer Service rep, before I hung up on him, told me term length, time doesn't matter. The same term I currently have and the 2% less than what I currently have, not the 4% higher suggested by CK, doesn't matter. Well, Autopsy is not getting my business.

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Dec 05, 2023
Great service
Intuit Credit Karma member

Kyle from auto pay, handled my process, he was quick and efficient. My application process and approval was handled in a very organized way.

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Dec 05, 2023
Make sure to follow up with the Banks
Intuit Credit Karma member

The loan process and application was a breeze. However after that I noticed that my old loan was never closed. After a month I looked into it and Autopay sent the check to the wrong bank and never followed up on it. I then had to call my new bank, old bank, and then the bank that the check was sent to to see what was going on. Now I have 2 loans accruing higher interest for over a month and it looks like I’m responsible for paying a few hundred dollars in interest on a loan that should have been closed. They put requests in for a manager to speak to me but no luck yet. And soon I’ll have to try to make 2 car payments for the same vehicle because they sent $30k to the wrong bank a month ago.

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Dec 05, 2023
Amazing
Intuit Credit Karma member

Great company who will work with you every step of the way

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Dec 04, 2023
Awesome customer service
Intuit Credit Karma member

Patrick was terrific! He answered all of my questions and helped me get my refinancing done! He was very responsive as well which was amazing considering I started this the week of Thanksgiving! Thank you for your help!

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Dec 04, 2023
Amazing
Intuit Credit Karma member

It was a very easy process and Mark was very helpful. He explained everything in detail and was able to get me the best rate possible.

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Dec 04, 2023
My experience with this company was excellent
Intuit Credit Karma member

My lender Jody was a really big help on helping me refinance my car. She explained everything to me and was very helpful in guiding me through the loan process.

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Dec 04, 2023
Terrible
Intuit Credit Karma member

- [ ] Website states “During the application, we do a soft pull on your credit that will not negatively affect your credit score. Only when you choose an offer to submit for lender approval, does AUTOPAY run a hard pull against your credit which may affect your credit score.“ A hard pull was done on my credit 8 days ago and I have not received ANY information about any loan offers and certainly have not chosen one. So now there has been a hard pull on my credit, no offers to choose from. And no one will give me an explanation for why, I continue to get a run around answer about how I’m “approved!” Approved for what?! Still waiting to find out…

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Dec 02, 2023
New Customer
Intuit Credit Karma member

Process took some time, but other than that, it all went smoothly. Thank you to Matt for all of his work!

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1-10 of 2816

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