RateGenius

Reviews: RateGenius

Reviews: RateGenius

RateGenius

Overall lender rating

4.5
out of 5
4902 reviews
from Intuit Credit Karma members

Most helpful positive review

Sep 02, 2021
Effective, professional service.
Intuit Credit Karma member

I was able to refinance my car loan with a rate half of what I currently had. The team was fast, effective, and courteous. There is nothing I would change about my experience. I'd use them again in a heartbeat.

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Most helpful negative review

Mar 21, 2022
Unprofessional & Wasted Time and Money
Intuit Credit Karma member

If I could give a negative star, I would. I started the refinancing process with RateGenius on 2/9. Everything was going very smoothly at first. The communication with Matt Fisher was ok. I got them everything they asked for and was told after I signed my contract that it was being sent for funding. A few weeks later (1.5 months after I started this process, I get a text from Matt saying I have to re-sign all of my documents because they put the incorrect VIN# on my contract. By this time, they had already called my insurance company and updated the lien holder to who my new lien holder was going to be. I have now had to pay twice to get my contract notarized. I was told 2 different times that it was getting ready for funding and that I should call my current lien holder and have them send me a refund for my GAP insurance. 2 weeks later, I still had heard anything additional from Matt. I called, text and emailed him. Finally he emails me last week, 2.5 months after I started this, and said that now, the new lien holder is requesting additional things, which I am assuming is because it's been like 2 months since this whole thing had started. Since this time, I had changed jobs and moved to another state. So, my employer had changed, my address had changed, the mileage on my car was more than when I started because I moved 12 hours away. So all of these things changed for me in the last month. When Matt responded, he said they had a list of items they have been waiting for from me and that his assistant should have asked me for items needed. Um, what assistant? I had not heard anything from ANY other person other than Matt Fisher. Then he proceeds to tell me that I can just cancel my application if I wanted to. ARE YOU SERIOUS??? When I started this process, I was told it would be easy and quick and should be completed within a month. I was approved with a payment that was $200 less than what I was paying because I had been working hard on my credit. I had another company I was going to go with, but Matt got my payment $15 less than what they could offer. So, I took a chance on RateGenius. This has literally been the most frustrating, unorganized, and disappointing process I have ever been through. There was nothing easy about this for me. Now I am back at square one and going with the company I was originally going to go with. Again, this was my experience. I wish I had as great of an experience as these other people had, but unfortunately, I was given Matt Fisher who didn't care enough to do his job to the best of his ability.

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Member ratings

APPLICATION_PROCESS
CUSTOMER_SERVICE

All member reviews (4902)

3911
464
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369
Jun 03, 2023
Truck Refinance
Intuit Credit Karma member

Smooth, easy process. A bit slow at times but very patient and easy lender to work with. Saved me a chunk of money on my truck refinance. Thank you!

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May 26, 2023
Customer service was excellent
Intuit Credit Karma member

Was very smooth to refinance my car they took care of me. Also did it in a timely manner.

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May 25, 2023
Beware web site says no credit check
Intuit Credit Karma member

Ran credit check without my consent , was just asking for a quote . No response from either party to remove .

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May 25, 2023
Quick and Simple… Experience was very smooth.
Intuit Credit Karma member

It took only about a week and my loan was funded. Nathaniel Gerry was a big help through my process. So far everything is working out as I’d hoped.

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May 24, 2023
Car Loan
Intuit Credit Karma member

I had a great experience! The help I received to help refinance was beyond what I thought I was gonna get! They helped me find a great deal and helped with the whole process kept me updated and everything!

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May 23, 2023
Great
Intuit Credit Karma member

Mark was Great an made things very easy!! I had never been through a refinance before, again Mark made it happen with in days!!

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May 23, 2023
A easy process
Intuit Credit Karma member

Very helpful, great customer service

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May 21, 2023
Was okay
Intuit Credit Karma member

Actually Jacob was there with any questions I needed answered and it actually didn’t take long. Granted it wasn’t as easy as going to a dealer and they do everything for you there. I had to go to fed ex n get copies made n then take to a notary n get signed n then back to fed ex to have em shipped .. little pain but for the money I will save well worth it

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May 17, 2023
Quick and easy!
Intuit Credit Karma member

Mark was great. Easy process!

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May 12, 2023
Good refinancing agency
Intuit Credit Karma member

Friendly and effective communications. Able to offer good refinancing deal.

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