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RateGenius

4.8 out of 5 stars
162 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Oct 12, 2016
I can't get my gap insurance back.
Anonymous Borrower

If you get get gap insurance Rate Genius won't refund your money if you pay off the loan. 

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These reviews were written by current and former borrowers in the last year.

Feb 16, 2017
Simplest refinance ever!
Anonymous Borrower

"Easy to work with and very helpful"

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Feb 14, 2017
refinance truck loan
Anonymous Borrower

They were so fast and helped me when i was in a time of need!

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Feb 14, 2017
Great rate
Anonymous Borrower

Very prompt Great rate, but there was a catch on the rate that you had to have it take out of your checking to get the good rate.

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Feb 14, 2017
Refinanced my auto loan
Anonymous Borrower

They were easy to work with, and I got a slightly better rate, which will help me put more $ toward the principal and pay my loan off a little early.  They were very easy to talk to on the phone, and they were patient with all of my questions until I understood the whole process.  The whole process was relatively quick and painless.

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Feb 13, 2017
So easy!!!
Rissaroo32 Borrower

The process was easy and my car was refinanced in no time.

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Feb 13, 2017
Very Easy!
Anonymous Borrower

Cut my interest rate down, lowered my payments and saved me thousands on finance charges.

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Feb 13, 2017
Simple. Fast. Outstanding.
janyerges Borrower

This was the easiest refinamce ever. And,my,rate dropped several points! Yay for RateGenius and,ya for me!!

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Feb 13, 2017
Anonymous Borrower

Got a much lower rate, easy process, and great customer service.

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Feb 12, 2017
Easy application process, fast approval.
lmo7000 Borrower

Rate genius WILL get you a lower interest rate auto loan that will save you money.

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