RateGenius Reviews

4.8 out of 5 stars
252 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Mar 01, 2017
Not good
Raptor1968 Borrower

While your service found me a halfway decent loan, the representative who helped me did not deliver on his promise. He told me about a 3 year warranty. I asked for it. I jumped through way more hoops than I ever should have, only to have him tell me at the end of the process that he goofed and that he didn't submit my request to add the warranty until it was too late. Instead he and others at your service were too busy hounding me for documents I submitted on day one. Such as pay stubs and copies of my driver's license. I submitted through your website portal and email. Still, a week later they are asking me for documents I submitted. It was to the point where it made the entire experience, super annoying. I was about to cancel the transaction but it was too late
 

The gentleman who helped me was friendly and personable and seemed very competant at first so I was a bit surprised how quickly things went south. So I wanted the warranty. I told James Scherwitz I wanted the warranty well in advance and even before that, asked how long I had to consider it. He informed me that he would make sure that it was included before he submitted my info and even emailed me the documents. So NOT COOL.

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These reviews were written by current and former borrowers in the last year.

Jun 22, 2017
Car refinance
kiddclassic Borrower

Quick and friendly staff. They really laid out all my options and tried to get me the best deal. 

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Jun 21, 2017
Lowered my interest rate by over 5%

This company finds different banks and loan options to suit your needs. They make the process very easy and are available by email and phone should there be any issues along the way.

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Jun 20, 2017
Refinance a high rate auto loan

I was skeptical about this since I have been turned down several times before.  They handled the process and my issues to get this completed.

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Jun 20, 2017
It was such an easy experience!
ejrichmond Borrower

I would recommend rateGenius to anyone!  It was a very simple process and they took care of all the details, while keeping me informed of everything.  I am very thankful I went this route.

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Jun 17, 2017
Quick and Easy
Anonymous Borrower

I had never refinanced a car before so going into it I didn't know what to expect. But they made the whole process super easy and simple. They helped save me $170 a month on my car loan. I wish I had refinanced sooner. All I had to do was supply some documents and sign some papers. Definitely worth it. I would reccomend RG to anyone! I normally don't bother writing reviews for anyone but RG deservises it! 

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Jun 17, 2017
Easy, got a great rate
Anonymous Borrower

I needed a lower rate and worked on my credit for a bit. They helped me find a better loan!

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Jun 15, 2017
nspalding02 Borrower

Found a lower interest rate for me and did all the middle man work. Very helpful

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Jun 13, 2017
Life Changing
Johnnyboyky Borrower

RG saved me $75 a month and dropped my interest from 10% to 5% with 45 days to my first payment, loan process was quick and easy, 659 credit score. Awesome service, will and have recommended to family and friends, thanks RG.

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