RateGenius Reviews

4.9 out of 5 stars
440 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Mar 01, 2017
Not good
Raptor1968 Borrower

While your service found me a halfway decent loan, the representative who helped me did not deliver on his promise. He told me about a 3 year warranty. I asked for it. I jumped through way more hoops than I ever should have, only to have him tell me at the end of the process that he goofed and that he didn't submit my request to add the warranty until it was too late. Instead he and others at your service were too busy hounding me for documents I submitted on day one. Such as pay stubs and copies of my driver's license. I submitted through your website portal and email. Still, a week later they are asking me for documents I submitted. It was to the point where it made the entire experience, super annoying. I was about to cancel the transaction but it was too late
 

The gentleman who helped me was friendly and personable and seemed very competant at first so I was a bit surprised how quickly things went south. So I wanted the warranty. I told James Scherwitz I wanted the warranty well in advance and even before that, asked how long I had to consider it. He informed me that he would make sure that it was included before he submitted my info and even emailed me the documents. So NOT COOL.

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These reviews were written by current and former borrowers in the last year.

Sep 19, 2017
Best Decision Ever

Rate Genius is without a doubt the best decision I've ever made. I had a 560 credit score when I bought my car and refinanced with a 650 score 1.5 years later. Other lenders were quoting me at 12-13% with my current 650 score. My current rate was 15%, but RateGenius gave me a rate of3.99%! I will say I recently paid off a lot of debt so that may have helped the process, but either way this was a big win! 

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1 Reply
Sep 19, 2017

Thank you for your awesome review! We're so glad that we were able to help and that we were able to save you so much money. We loved working with you and look forward to doing so again in the future.

 
Sep 13, 2017
very good experience
Anonymous Borrower

A great service. Will definitely recommend others.

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Sep 11, 2017
Great company to deal with.
Anonymous Borrower

They made refinancing my car easy and took the time to explain everything to me.  Also they ended up saving me a lot of money on interest while lowering my car payment.

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Sep 01, 2017
Anonymous Borrower

My refi app was handled quickly and professionally.  You get a real live person you can interact with!  Directions of what they needed were clear and concise.  I followed through on my end and all paperwork done in one day.  Next day had verification it was completed with my new lender.  Saved a lot of money monthly and over the life of my loan.  Totally professional company.  Would highly recommend them.

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Aug 31, 2017
Superb experience
Anonymous Borrower

They were able to offer many options that beat out my credit union, while paying less monthly AND less interest over the life of the car loan. They were transparent and really made the experience incredibly pleasant and quick. 

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Aug 29, 2017
It was very easy!
Anonymous Borrower

It was a very good experience, they where quick to make a decision and saved me a good bit of money! I would highley recommend them!

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Aug 29, 2017
Super fast and easy.
Anonymous Borrower

I applied at a couple of similar services. rate genius got me the lowest rate. the process was smooth-everything was ready to print in less than 24 hours with a next day Ups label and

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