RateGenius Reviews

4.8 out of 5 stars
239 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Mar 01, 2017
Not good
Raptor1968 Borrower

While your service found me a halfway decent loan, the representative who helped me did not deliver on his promise. He told me about a 3 year warranty. I asked for it. I jumped through way more hoops than I ever should have, only to have him tell me at the end of the process that he goofed and that he didn't submit my request to add the warranty until it was too late. Instead he and others at your service were too busy hounding me for documents I submitted on day one. Such as pay stubs and copies of my driver's license. I submitted through your website portal and email. Still, a week later they are asking me for documents I submitted. It was to the point where it made the entire experience, super annoying. I was about to cancel the transaction but it was too late
 

The gentleman who helped me was friendly and personable and seemed very competant at first so I was a bit surprised how quickly things went south. So I wanted the warranty. I told James Scherwitz I wanted the warranty well in advance and even before that, asked how long I had to consider it. He informed me that he would make sure that it was included before he submitted my info and even emailed me the documents. So NOT COOL.

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These reviews were written by current and former borrowers in the last year.

May 16, 2017
the loan has a great RATE!
bearchloe Borrower

process was easy. service was great, friendly and effiecent.

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May 12, 2017
Fast and Easy Auto Refinance
dfangman Borrower

Excellent customer service.  Fast and easy process.

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May 11, 2017
Not bad but there's better out there.
scoda1 Borrower

If you purchase GAP insurance through them make sure it actual GAP insuance read every single document and make sure you understand do not sign anything that says no GAP refund after 60 days. I refinanced my vehicle after 2 months of using rate genius. I ask for a pro rated refund on the GAP insurance I purchased through them which at the time they said it was through the lender they lied it wasnt it was through them and a third party. They refuse to refund anything claiming I sign a document that stated after 60 days I get nothing back. Be very carefull its like they say if something sounds to good to be true then it isnt good. I would use someone else this is my opion based on my experience with them.

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May 02, 2017
Great service, decent outcome

I refinanced with Rate Genius and had a good experience with their service. They were professional and polite and clearly communicated the process. I am happy with the new loan - the only downside I would say is that I received 2 credit inquiries - 1 from Rate Genius and 1 from the new lender.

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Apr 16, 2017
This was an easy transaction

You will need to stay on top of it and ask questions/

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Apr 15, 2017
Rategenius was easy and fast
Keckpec29 Borrower

They were extremely helpful, fast, and friendly.  The loan refinance took no time at all, Im glad I did it.

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Apr 15, 2017
Auto refinance
barbatkins1 Borrower

Great experience.  Agents were friendly, helpful and diligent.

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Apr 13, 2017
Auto Refinance loan

This was first refinance after I financed my car in 2013. The agent Blake Griffin was very informative, educated about the entire process. He made the complete process really smooth and fast. Highly recommended

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Apr 12, 2017
Great find!
firebird2k Borrower

rateGenius found one lender at first whihch, unfortunatley, didn't go through. However, they didn't stop there! They found a second which did go through and the new loan I got approved for cut my interest in half from what I was paying for my car!  rateGenius did a great job and showed they care about their customers. 

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Apr 12, 2017
It was a fast, and easy process.
gymcandy Borrower

Will at Rategenious contacted me, and set the process in motion with a thorough explanation. He emailed the paperwork, and stayed in contact with me by text throughout the whole process, with took about a week. They were very courteous and respectful of my my concerns, and got me a lower rate than even I expected. I'm a happy camper.

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