RateGenius Reviews

4.8 out of 5 stars
283 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Mar 01, 2017
Not good
Raptor1968 Borrower

While your service found me a halfway decent loan, the representative who helped me did not deliver on his promise. He told me about a 3 year warranty. I asked for it. I jumped through way more hoops than I ever should have, only to have him tell me at the end of the process that he goofed and that he didn't submit my request to add the warranty until it was too late. Instead he and others at your service were too busy hounding me for documents I submitted on day one. Such as pay stubs and copies of my driver's license. I submitted through your website portal and email. Still, a week later they are asking me for documents I submitted. It was to the point where it made the entire experience, super annoying. I was about to cancel the transaction but it was too late
 

The gentleman who helped me was friendly and personable and seemed very competant at first so I was a bit surprised how quickly things went south. So I wanted the warranty. I told James Scherwitz I wanted the warranty well in advance and even before that, asked how long I had to consider it. He informed me that he would make sure that it was included before he submitted my info and even emailed me the documents. So NOT COOL.

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These reviews were written by current and former borrowers in the last year.

Jul 26, 2017
awesome
Anonymous Borrower

fast,easy and simple ..would use again and recommend to anyone!!

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Jul 25, 2017
Easy application process and customer service
Cellis040 Borrower

Agent walked me through each and every step of the process. Thanks Mark.

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Jul 20, 2017
Jason Rocks
CaseyLove22 Borrower

My loan company is through UNIFY now and Jason helped me get set up. It was a very very easy process and I'm very happy to have it changed over.

Only thing is time, it took a little bit of time before it all switched over and now I'm waiting for a refund from my last loan company as they had to process my final payment.

Try and get everything done quickly if you can! 

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Jul 19, 2017
had 18.6% now down to 6.4%
EdG57 Borrower

Refinanced when CapitalOne said nope we don't refinance current loans.

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Jul 18, 2017
Definitely worth my time!
mtm41572 Borrower

Rate Genius lowered my interest rate from over 6% to below 3% which will save me close to $2000 over the life of my loan.  Robert was very helpful and provided great customer service making the online refinance process easy and understandable.  The paperwork was simple and providing the necessary documents was no problem.  I would definitely recommend Rate Genius to others looking to finance.

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Jul 18, 2017
Easy application and approval process!
Anonymous Borrower

Rate Genius made this process painless -- just have the documents you need, scan them and upload them to their link.  Approval was given in one day.

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Jul 18, 2017
Rate Genius was amazing. Fast, friendly
Anonymous Borrower

I found the customer service to be friendly and helpful.  Very, very smooth and easy process.

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Jul 18, 2017
Auto Refinance
Fort001 Borrower

The entire process was quick and the Customer Service was fanatasic!

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Jul 17, 2017
Auto Loan
Anonymous Borrower

Responsive staff, great rate, and a lower monthly payment!

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Jul 16, 2017
Anonymous Borrower

Easy fast and friendly. Definitely do it again. 

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