4.8 out of 5 stars
208 Reviews

From Borrowers in the last year


Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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Most Helpful Positive Review

Nov 03, 2016
Amazing - Don't listen to bad reviews
Shay1044 Borrower

I found out about RateGenius through Credit Karma. I was going through my credit report and saw that I could refinance my car loan and RateGenius had the lowest interest rate. I had clicked on the RateGenius link and saw they were mostly rated 4 out of 5 stars. I read a lot of the reviews and was pleased so I proceeded to move forward and filled out my application. Of course after I submitted it, I decided to read some of the 1 and 2 star reviews (I realize I probably should have done that sooner). As I'm reading the reviews about the extra charges, numerous hard hits on your credit score and the terrible customer service, I started to panic and was instantly regretting my decision. However at this time it was too late, I already applied so it is what it is.

Let me tell you that my experience with RateGenius was amazing and I had absolutely 0 complaints. To address some of the negative reviews that were given I'd like to point things out from my experience. Yes I did receive, emails, texts and phone calls from RateGenius but they weren't annoying (at least not to me). They text and emailed me informing me they received my application and it's being processed and I would receive a call. The only time I was notified by them was when a new step in the process was completed or if additional information was needed. I liked that because I knew exactly where my application was. The hard hits on my credit score are typical when you are refinancing something. I found it didn't even affect my score at all. Because of all the negative reviews, I found myself asking a ton of questions and carefully reviewing the paperwork when I received it. All of my questions were answered and they truly did what they said they were going to do. Some people complained about a membership fee. The membership fee is not RateGenius' fault. It depends on the lender that is willing to give you the loan. I had a one-time membership fee of $15 and the person I spoke with from RateGenius informed me ahead of time this was going to happen. He walked me through all of the paperwork and whenever I called, he was available to answer my questions. He never pushed anything extra on me and I appreciated that. There were people who complained about RateGenius not finding them a good lender and that they didn't understand because they had amazing credit. It's not just the credit score that matters, you also have to look at your debt to income ratio. If you're way over 32%, chances are you aren't going to get as low of a rate as you hoped. Just and FYI to everyone out there complaining about that.

I would definitely use RateGenius again and would refer them to all of my friends and family.

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Most Helpful Negative Review

Mar 01, 2017
Not good
Raptor1968 Borrower

While your service found me a halfway decent loan, the representative who helped me did not deliver on his promise. He told me about a 3 year warranty. I asked for it. I jumped through way more hoops than I ever should have, only to have him tell me at the end of the process that he goofed and that he didn't submit my request to add the warranty until it was too late. Instead he and others at your service were too busy hounding me for documents I submitted on day one. Such as pay stubs and copies of my driver's license. I submitted through your website portal and email. Still, a week later they are asking me for documents I submitted. It was to the point where it made the entire experience, super annoying. I was about to cancel the transaction but it was too late

The gentleman who helped me was friendly and personable and seemed very competant at first so I was a bit surprised how quickly things went south. So I wanted the warranty. I told James Scherwitz I wanted the warranty well in advance and even before that, asked how long I had to consider it. He informed me that he would make sure that it was included before he submitted my info and even emailed me the documents. So NOT COOL.

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These reviews were written by current and former borrowers in the last year.

Mar 28, 2017
So Easy & Simple!
Jenny10S Borrower

Credit Karma had recommended that I refinance my auto loan and provided some lender options.  I picked RateGenius based on their reviews and I could NOT be happier!  The process was fast, easy, and the customer service was outstanding.  My rep, Jake, was extremely professional but personal at the same time, as if I had a friend walking me through the process.  They take care of practically everything for you, and best of all they saved me over $125/month!  I would highly recommend and will definitely use them again in the future.

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Mar 28, 2017
kartherton Borrower

Smooth easy process. Very easy will use them in the future!! 

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Mar 28, 2017
Refinance for low rate

Fast and easy process. Very nice employees. Great overall experience. 

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Mar 28, 2017
Fast, Easy and Great Process

I applied to refinance my car. My old rate was 13.5% because my credit was bad when I first got my car. I have since built up my credit and really gotten it to a good point. Rate Genius took my information, processed it in a very timely fashion (about 24 hours) and called me to discuss my options. They found a credit union that would drop my rate to 4.2% with no downpayment needed. They sent me the paperwork I needed to fill out in PDF form, I printed, signed, got the docs notarized and sent them back. Within 3 days of having applied for my refinance, I was officially refinanced! The loan officer was curteous, respectful and helpful. He didnt try to upsell me on anything. He made sure I was happy with everything and that I understood the whole process. He checked in with me throughout the process and when it was complete he gave me one final call to let me know my loan docs would be coming through the mail. Within 2 weeks everything from my new loan was mailed and in my possesion, AND they deffered my payment by 90 days! I would recommned this process to anyone looking to refinance a car, and that doesn't know where to start. They make it such a simple process. I will use them again if I need to refinance my second car in the future! 

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Mar 27, 2017
Excellent Customer Service
dlangness91 Borrower

The application process was simple and easy, and the customer service agent assigned to me helped me every step of the way. He answered all questions I had and made sure I felt completely comfortable with my decision. I never felt pressured to commit. 

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Mar 22, 2017
Car refinancing
Anonymous Borrower

Throughout the entire process I was kept in the loop, kept very well informed and anything I didn't understand or had questions about they took the time to explain without making me feel like I was a burden to them. The process was fairly easy and the customer service was above and beyond. 

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Mar 20, 2017
Refused without a reason
Anonymous Borrower

It is not fun when refuse you without explanation and customer service representative does not know noting about it. BTW my credit score is little bit over 740.

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Mar 17, 2017
Bigd1md Borrower

I refinanced my car in under 30 days of buying it. They matched me with a Credit Union and my deal was done in 3 days.

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Mar 11, 2017
Auto Refinance
waldo3n Borrower

Great customer service. Prompt responses on inquiries. Found a refinance willing to take on my upside down loan with an APR 3% lower than what I was paying. Loan was found within a few days and everything was finalized within 2 weeks.

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Mar 10, 2017
FABULOUS easy to apply and great service
chinobob Borrower

Saved money and easy to apply

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