My personal experience with IFS was unique. Although I would recommend the service to others in need because I can see how it can help some people. However the end did not justify the mean for me because, as a result of closing my oldest line of credit and 4 different hard request my credit score dropped 30 points. YES, they did manage to lover my interest rate by almost 4% but I had less tan a year to go on my 60 months car payment. I was looking to increase my score by opening a new account more than lowering my payments. I obviously did not realize that closing that old account would have had such a negative impact on my score. THOSE ARE SOMETHINGS WE SHOULD THINK ABOUT BEFORE DECIDING TO REFINANCE. HOPE MY EXPERIENCE HELPS SOMEONE ELSE.
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I got a car refinance from them and the rate is lower than I had. That is the good part. Here goes the bad... This application process was very low-tech leading to several mistakes and nearly a month of back and forths to get the forms correct. It was so low tech that I questioned whether it was a legitimate bank I was dealing with. IFS people are very nice on the phone but the whole process was frustrating. They also do a hard pull and then each lender they shop you to does a hard pull(s), despite what they say this does impact your score and many banks (chase, amex etc) will automatically reject an app that has more than x number of hard pulls, regardless of your score and regardless if they are all for a refinance loan, FICO may treat them as 1 for your score, but lenders do not! Finally the amount they said I was borrowing did not match up with the amount of the check they sent to pay off my exisiting car loan, they then stated that was their fee (that they said they did not charge) and that "nobody works for free" which was quite a change in their normal freindly correspondence. When I pointed out that this violated the law they were very apologetic and offered to refund the fee. Never got the refund and no replies to msgs. I would avoid them.