The process with MotoRefi was nice, and teddy was great to work with. The only thing I would say is beware of the bank/credit union they pair you with. I was unfortunately paired with a credit union that is absolutely TERRIBLE to work with. I got a great percentage rate and payment, but honestly would have dealt with that over this worthless credit union.
It started with an easy (ish) application process for a simple auto loan refinance. Just like other companies, it's a portal that you put your information into. Then we went into email for more documents, and by the way, now there is a $400 document handling fee that they don't tell you about. 3 weeks and multiple emails forward [on June 7th], they said refinance is complete, and a check has been sent to the old lender to clean it out. As of this writing [July 7th], the old lender shows a balance, the new lender tells me i should get my paperwork from the broker (MotoRefi), and no one knows why I owe two balances to two different banks. They are probably a good company that has just grown too fast and thinks about their customers as just a number to raise more money, ratehr than being compliant with the requirements of the industry. Do it at your own risk. I spent $400 and 8-9 hours of my time on the phone and I am still lost. Update: I finally got my new lender account working (because i called them, not that MotoRefi did anything). I got it just in time as the first loan payment is due tomorrow. MotoRefi is still "looking at my information" !
The whole process was seamless. The agent assigned to me was informative, knowledgeable & efficient. The process was quick. Totally satisfied
Great service and helpful
Did a great job for me with little effort on my part.
Very friendly, fast and great customer service! Very pleased! Thank you! O.T.G.
Worst ever customer service, refinanced and two weeks later not a penny paid to my prior finance company. Yet they are already charging me interest. Probably hundreds of dollars at this point. They work hard to get your business then are horrible horrible horrible after once they have your signature!!!!!!! CAUTION BEWARE!!
Mike Ruiz did an amazing job of helping me refinance my loan. He was very knowledgeable and explained everything in such great detail. Caribou cut my interest rate in half, as well as offered me Extra Gap coverage that my previous lender didn’t. I don’t have to worry about little things like tires, windshields, dents and dings. Thanks Caribou, and Mike.
They entice you to apply with the lure of a good interest. After giving them more information they come back with a much higher interest rate. With a 730 credit score and great income to debt ratio the interest rate shouldn't double from the advertised rate.
My representative was very nice and instructed me on the next steps. I uploaded all my documents and then nothing… they never followed up. I attempted to reach out twice and then my application expired.
The transaction was smooth and quick i got excellent results on my refinance
Arlo was outstanding to work with, she was knowledgeable and always pleasant and professional. She made this process seamless.
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