OpenRoad Lending Reviews

4.5 out of 5 stars
34 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

4.5 5

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Most Helpful Positive Review

Jul 13, 2017
Great deal!!!!
Anonymous Borrower

As a first timer buyer, my APR was super high. I have 6 months with my car, and thought of refinancing to save money. I kept getting denied with everybody else until I came across OpenRoad lending. The agent who helped me out was VERY helpful and went out of his way to make sure he did everything he could so I can get approved! Now I have refinanced my car, with a lower APR & couldnt be happier!

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Most Helpful Negative Review

Apr 29, 2016
DO NOT USE THIS LENDER!!!!
Sunshine4283 Borrower

I'm only reviewing this place because i couldn't believe how unprofessional they were. So i applied for an auto refinance from this lender at the advice of credit karma. I figured if they are advertising for them, it can't be bad. So, i applied on Friday afternoon, and had an email Monday morning about logging on to finish my paperwork. They even called me multiple times throughout the week, trying to get this all finished.  First thing i didn't like about it was a "required" document that was needed was a "power of attorney" For what? Second they said they could lower my loan by $24.00 a month. That didn't even equal out to one payment a year, in my case. So i emailed them back and told them i wasn't really interested that refinancing for a longer term at this point to only save 24 a month wasn't worth it to me, and asked them why they would need a power of attorney signed and began to question some of what they were doing. This when it gets really sketchy. So all of the sudden i get an email from courtney castillo (the useless robot i've been dealing with) and it's a set up automated email saying that now my application has been denied to go to the website and log in to find out why. I'm assuming when i told them that their refinance sucked and started asking why i would need to sign my rights to a power of attorney they caught onto the fact that i maybe knew more than i should. So i emailed her back and asked why or was it normal to approve people, harass them via email and phone, and then when they don't think your offer is anything great, then all of the sudden they aren't approved? As i had said i wasn't going to use their services to begin with. I just thought it was kind of sketchy that i was approved then all of the sudden i wasn't approved. I feel like there is no reason why somoene couldn't explain that for me. My feelings aren't hurt. I can financially afford the payment i have, i just was trying to see if i could lower my payment a bit to save up for a vacation we would like to take. So please understand this place is SUPER SKETCHY. I'm really almost sorry i gave them any of my personal information at all. I feel like someone who doesn't have something to hide could answer this simple question, or they got mad that i said i wasn't going to refinance through them, or they were mad i was inquiring about something sketchy they were about to do. I will review this same way about this company every and anywhere i can, including BBB. What a load of crap this place is. Don't waste your time.

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These reviews were written by current and former borrowers in the last year.

Jul 16, 2017
Anonymous Borrower

Fast and easy. Dropped my rate by 5% and my payment by $100 per month.

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Jul 16, 2017
Easy, professional experience
Odieanne Borrower

I hesitated believing it could not be as easy as they stated. It was. I am now paying less monthly for my car.

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Jul 14, 2017
Anonymous Borrower

The whole process was seamless. The customer service was great and any questions O had were answered in a timely manner.

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Jul 13, 2017
Great deal!!!!
Anonymous Borrower

As a first timer buyer, my APR was super high. I have 6 months with my car, and thought of refinancing to save money. I kept getting denied with everybody else until I came across OpenRoad lending. The agent who helped me out was VERY helpful and went out of his way to make sure he did everything he could so I can get approved! Now I have refinanced my car, with a lower APR & couldnt be happier!

more ...

Was this review helpful?

 
1 Reply
Jul 15, 2017

Hi, did u have To pys or put Down any money, To refinancer tour mon? I know some of them want u to pay somwthing to take on your loan

 
Jul 09, 2017
Mimimi3 Borrower

The service was very professional. I was helped every step along the way and equally important, I saved over $400.00 per month. 

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Jul 07, 2017
great job.my rate lowered by 5%
Loki6780 Borrower

Communication sometimes seemed lacking but great job overall.

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Jul 05, 2017
Refinance

Jan made this loan as easy and fast as possible. All my questions were answered kindly and efficiently . Couldn't have been done any better .

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Jun 30, 2017
Excellent customer service!
Lreafleng Borrower

Very quick on getting the process done! We worked with Richard Brown and he was so pleasant to work with! I highly recommend!!!!

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Jun 16, 2017
Car refinancing
cchodge8 Borrower

Open Road is great. Lowered my percentage rate by 5 . Saved my 80$ a month. Great customer service there.

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Jun 08, 2017
Fast, Easy and Effortless.
Anonymous Borrower

Got approved and offered an unbeatable interest rate in comparison to other companies.

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