OpenRoad Lending

3.1 out of 5 stars
36 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3 5

Compare Auto Loan Rates

View your top Auto Loan recommendations and compare rates on Credit Karma.

FIND RECOMMENDATIONS
Collapse

Most Helpful Positive Review

Apr 15, 2017
Quick and clear
bruthaman80 Borrower

I inquired about a lower interest rate from Open Road and they were able to offer me an unbeatable rate at 4% coming from a 13% interest rate on a used car. they were straight forward and did everything they said. I would definitely recommend them and use them again for auto purchase's etc... for future

more ...

Was this review helpful?

 

Most Helpful Negative Review

Apr 29, 2016
DO NOT USE THIS LENDER!!!!
Sunshine4283 Borrower

I'm only reviewing this place because i couldn't believe how unprofessional they were. So i applied for an auto refinance from this lender at the advice of credit karma. I figured if they are advertising for them, it can't be bad. So, i applied on Friday afternoon, and had an email Monday morning about logging on to finish my paperwork. They even called me multiple times throughout the week, trying to get this all finished.  First thing i didn't like about it was a "required" document that was needed was a "power of attorney" For what? Second they said they could lower my loan by $24.00 a month. That didn't even equal out to one payment a year, in my case. So i emailed them back and told them i wasn't really interested that refinancing for a longer term at this point to only save 24 a month wasn't worth it to me, and asked them why they would need a power of attorney signed and began to question some of what they were doing. This when it gets really sketchy. So all of the sudden i get an email from courtney castillo (the useless robot i've been dealing with) and it's a set up automated email saying that now my application has been denied to go to the website and log in to find out why. I'm assuming when i told them that their refinance sucked and started asking why i would need to sign my rights to a power of attorney they caught onto the fact that i maybe knew more than i should. So i emailed her back and asked why or was it normal to approve people, harass them via email and phone, and then when they don't think your offer is anything great, then all of the sudden they aren't approved? As i had said i wasn't going to use their services to begin with. I just thought it was kind of sketchy that i was approved then all of the sudden i wasn't approved. I feel like there is no reason why somoene couldn't explain that for me. My feelings aren't hurt. I can financially afford the payment i have, i just was trying to see if i could lower my payment a bit to save up for a vacation we would like to take. So please understand this place is SUPER SKETCHY. I'm really almost sorry i gave them any of my personal information at all. I feel like someone who doesn't have something to hide could answer this simple question, or they got mad that i said i wasn't going to refinance through them, or they were mad i was inquiring about something sketchy they were about to do. I will review this same way about this company every and anywhere i can, including BBB. What a load of crap this place is. Don't waste your time.

more ...

Was this review helpful?

 

These reviews were written by current and former borrowers in the last year.

Apr 15, 2017
Quick and clear
bruthaman80 Borrower

I inquired about a lower interest rate from Open Road and they were able to offer me an unbeatable rate at 4% coming from a 13% interest rate on a used car. they were straight forward and did everything they said. I would definitely recommend them and use them again for auto purchase's etc... for future

more ...
Apr 14, 2017
Easy process
AshCash1989 Borrower

Best decision! I seen on credit karma the opportunity to refinance and lower my payment so I did. High recommended..FAST AND EASY

more ...
Apr 13, 2017
Too good to be true
Anonymous Borrower

Ty all for the negative reviews, you saved me from this trap. They have been mailing me, and the offer was tantalizing, but luckily im not so quick to give my info.

more ...
Apr 04, 2017
It was pretty simple
UltimateTox Borrower

Pretty simple they take good care of me and really detailed when explaining

more ...
Apr 01, 2017
Great customer service and saved a lot

Open road lending just like a car dealer is a 3rd party lender they don't actually give you the loan they apply to many lenders on your behalf and based on your credit score finds the best lender for you. I personally saved almost 90 bucks a month even though it added another year to my contract but since I'm keeping my vehicle I'm ok with that and the best part I have a loan with my original lender . The service was great very attentive the lady that helped me was very courteous and the instructions were simple it took me three days to get all my paperwork in order and after that everything was in Breeze.

more ...
Mar 31, 2017
Great customer service
vegasII Borrower

The process was simple and the agents were great. Our interest rate was cut in half and we are saving thousands. Overall experience was great.

more ...
Mar 31, 2017
Easy
Anonymous Borrower

I'm very happy with my loan from Open Road.

more ...
Mar 30, 2017
Dawnjolly Borrower

The gave me the wrong information and delayed my refinance. Making me do more foot work and pay for extra notarizing. There customer service was not very good, but they managed to finally get it right and I refinanced.  I would not use them again! 

more ...
Mar 30, 2017
Simply the Worst-AVOID!
LoantoOwn Borrower

This is not a direct lender and as a result inquiries are made to multiple lenders and each one further impacting your credit score.

I had to seek a second approval, requiring repeated inquiries to multiple lenders twice, further negatively impacting my credit score.

And then had to seek a third approval, this time requiring my wife to be on the applicaiton, with yet another round of lender inquiries and to only be recjected.

"3 was not the charm" here and I would avoid this company at all costs.

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this loan overall?

Please select a rating

What should others know about this loan?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations