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Springleaf Financial Personal Loans

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Most Helpful Positive Review

May 30, 2013
Good deal for a bad credit loan
davej323 Loan Holder

If you are in a similar situation to me, Springleaf is probably one of the few options available to you. I just got my check from them today, and getting to that point was rather painless with a few caveats. I will write a detailed review below, but the short answer is that I would recommend this place to someone with a low credit score who has an urgent need for a lump of cash to pay some bills. It is a better interest rate than the payday loan places. They will try to push you to get credit insurance with your loan, but it was easy enough to tell them no to that. The branch manager assured me that I can make payments online and that this is a simple interest loan with no prepayment penalty. There were a few snags, but at the end of the day I have my money and can take care of some bills. If I have any problems down the road, I will come back and change my review. For now, I give them four stars.

Now, here is the long review...

My FICO score is in the low 600's, and I have a stack of medical bills that need to be addressed plus I am buried under a high interest (157%) long-term personal loan that I took through one of the payday loan places. To pay off the personal loan and medical bills, I needed about $4000. I was also hoping to get a little extra money to fund a trip to Chicago for a wedding this summer. With my credit score, I didn't even bother trying a traditional bank or credit union, and I was turned down by Prosper and LendingClub. So, Springleaf was one of my only options to get a loan.

I filled out their online application, and I heard back from the branch manager the next day. Over a couple more days, he put together a package for me and gave me two options. I could either get a "personal property loan" for $3500, or put up my pickup truck as collateral and get a $5100 vehicle title loan. I originally chose to do the vehicle title loan.

Now, here comes one of the reasons that I only rated the place as four stars. Similar to other reviewers, I had to drive over 40 miles to get to the nearest office. That was not a big issue in and of itself, but I wanted to make sure that there was nothing I was missing so I wouldn't have to make the trip more than once. Well, when I got there with all my paperwork (pay stub, W2, apartment lease, documentation of my bills, registration/insurance/title for my vehicle, and photo ID) it was only then that I learned I could not use my truck as collateral right now because the registration is due soon. They never told me about this requirement beforehand! Since I have to get some smog work done before I can renew my registration, there was also no way to correct that problem in the near future. So that took away one of my loan options. So much for that Chicago trip! If you are looking to get a vehicle title loan through them, make sure your registration does not expire within the next 60 days.

Another reason I knocked off a star from them is that they kept trying the hard sell with me on the credit insurance. In fact they offer four or five different types of loan insurance, but I had already told him before I came in that I didn't want any of the insurance, so I just cut him off when he tried to pitch them to me again. Thank goodness for the reviews on this site, or I probably wouldn't even have noticed that they were going to automatically add insurance (which is apparently their standard practice).

Another reason why I downgraded them by a star was this practice they have of trying to pay the consolidation bills directly. They didn't ask for all of my individual medical bills, but they did want to pay the payday loan place directly. I understand why they do that (they want to make sure you are not increasing your debt load with this loan), but sometimes that just isn't an option. Since the payday loan place directly debits my bank account for payments, and I never receive a statement with an option for mail-in payments, I had no idea how to go about repaying it with a check from Springleaf. I had to explain that and bring in some web page printouts to show him how that loan works, and assure him that the first thing I would pay off would be that payday loan.

The final reason that I knocked off a star is the interest rate. I understand that a loan place like this is going to charge high interest. Part of the reason is that they have a corner on the market for bad credit loans, and part of the reason is that they need to cover the attrition of the inevitible number of these high risk loans that are going to default. They are charging me 34.99%. That is higher than any of my credit cards, but it is still a better rate than the 157% the payday loan place was charging.

Overall, I am happy. I was previously paying $400 a month for that high interest loan and I had no idea how I was going to address this stack of medical bills. Now I will be paying $151 a month and the medical bills and payday loan place will be history. With any luck, I will even have some extra money to pay this loan off sooner. I didn't get as much money as I originally wanted, but they did take some big burdens off my shoulders.

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Most Helpful Negative Review

Jan 17, 2014
They wouldn't let me read the contract

I applied for a personal (unsecured) loan to cover some recent expenses incurred while I was unemployed for several months.  I'm back to work now and making good money so even though my credit score is around 600 I didn't have trouble getting approved for $2500, 18-month term.  After some email back and forth so I could submit my paystub etc, I asked the rep I was corresponding with for a copy of the loan terms so I could review the contract.  

No reply.  

Fast forward 19 hours to today, midday.

I subscribe to a credit report monitoring service which alerted me that I had a new hard inquiry on my credit report.  This seemed odd since Springleaf advertises that they don't put a hard inquiry on your credit.  I logged in and sure enough I had a brand new hard inquiry on my credit.  Two years before that will fall off.  Maybe this is to convince people to take the loans, so they'll think "well I might as well take the loan, I already got stuck with the inquiry"?

I follow up on my email to the loan rep and ask AGAIN for the loan terms so I can review the contract prior to our appointment this afternoon for me to sign paperwork .  I offer a fax number.  I ask if I should reach out to a different department to obtain this information.  Her reply finally comes through: "I am not authorized to send over the terms and its something we have to keep in our office. Like I said before we did approve you for $2500 at 18 month term,  Hope that helps. You will also get a copy of everything you will be signing in the office which you can read at home once you get a chance."

I replied: "You say you approved me for a loan and you haven't even told me the interest rate or the total amount of dollars the interest will add to the loan, much less how you compound the interest.  You put a hard inquiry on my credit yesterday (which your website advertises that you don't do) and now you're "unable" to share the terms of the loan you approved me for?

Maybe I'm just crazy but most people read contracts BEFORE they sign them and not after, "at home, once [they] get a chance".  I would like an opportunity to review the contract so I understand it completely, and I expect it will take more than the few minutes we'd be allowed this afternoon.

I have shared an enormous amount of personal data with you, complying with your requests for my information (which you then immediately shared with the credit bureas, as it turns out, thanks for that).  I believe you should be obligated to provide me time to review any contract that I sign.  24 hours is more than reasonable; I am asking for 4.  Failure to disclose terms is likely highly illegal.

Will you please pass on the information I requested."

At this point I received a phone call, the loan rep, pretending that she didn't receive my last email, and tripping over her words to find out where things stood.  I reiterated the contents of my email to her.  She put me on hold.

She returned and told me that "upper management" told her that she wasn't allowed to print out the contract and that their system wouldn't print the contract out until after I agreed to the loan.  I asked a number of questions about interest, and how it was compounded, and she wasn't able to answer any of them.  I don't think she'd heard of an amortization schedule before.  

I also wanted to know how much interest I would owe if I paid the loan off in half the time.  She couldn't tell me because she didn't know how the interest was compounded.

Either this girl was a great liar or she was genuinely flummoxed by my questions.  She told me in her two years of working there, no one had ever asked to read the loan contract in advance.  I laughed out loud.

If I take this loan (I still might - I'm confident I can pay on time and I think it would be beneficial on my credit to have another positive account) I am going to post the terms, in their entirety.

It's a jungle out there, my friends, stay safe and be good to each other.

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Reviews (1968)

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May 25, 2016
Wonderful, Helpful, Great!
happycustomer2016 Loan Holder

My wife and I had a vehicle loan through a company and we also had a bit of credit cards with high balances. We are trying to buy a home so consolidating our debt seemed like the right choice. We chose to apply for a personal loan with Springleaf and within minutes received a counter offer to our request and a phone call shortly followed. We were then offered another option if we chose not to accept the offer amount (Which wasn't much less than requested). They offered to refinance our truck and give us quite a bit more on top of the payoff price and with a MUCH lower interest rate than we were currently getting as well as our monthly payments are right around what we were already paying for the truck. Within one day we had an appointment to go in to the local office and by the next morning we had the cash deposited into our checking account. The staff was very friendly and explained everything in detail and answered all questions we had. After reading other reviews I was a bit skeptical of this company but I took a chance and am glad I did. 

(*The staff is out of the Columbia, MO location)

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May 25, 2016
ChristieDW Loan Holder

Paid in my account of 1k. The amount processed through my account and then disappeared into thin air. I have provided them with bank statements showing this deduction and they are saying its a bank error even though the payment is processed to them and out of my account. 

I will never recommend them to anyone or use them again. 

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May 26, 2016

Hi ChristieDW,
We're sorry to hear that you're unhappy with our service. Please contact our Executive Office of Customer Care via email at executive.customercare@springleaf.com with your contact information and a good time to reach out to you so that we can address this issue.
Thanks.

 
May 25, 2016
Not too good
missgem Loan Holder

I already have a title loan and it's almost paid off and they wouldn't add $300 to the loan. Only thing they did was defer my payment for 2 months at a lower payment for 2 months. Ready to pay them off and not look back!

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May 26, 2016

Hello, we see that you have posted here before. If you have not already, please reach out to us at executive.customercare@springleaf.com with your phone number and the best time for us to reach out.. We would be more than happy to assist you.
Thanks.

 
May 25, 2016
Don't Do it!
Anonymous

It brings your credit down by a "hard pull"  Then they will not approve you for what Credit Karma suggests (or what you need!)...and they want a vehicle as collateral.  It wasn't worth it to make large payments on such a small amount since it wouldn't be paying off what I needed it to.

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May 26, 2016

Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email executive.customercare@springleaf.com with your phone number and best times to reach you so that we can call you to discuss your concerns.

 
May 24, 2016
Anonymous

There should be a class action lawsuit against these people. I will not borrow from sprinleaf for anything! 

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May 26, 2016

Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email executive.customercare@springleaf.com with your phone number and best times to reach you so that we can call you to discuss your concerns.

 
May 24, 2016

Credit Karma said Very Good approval odds, wasn't approved.

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May 24, 2016

Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email executive.customercare@springleaf.com with your phone number and best times to reach you so that we can call you to discuss your concerns.

 
May 24, 2016

Enter Your Reply

 
May 24, 2016

they play game, they approve you, then they regret it. Very unprofessional.

 
May 24, 2016
Awful to work with
Anonymous Loan Holder

Easily was approved for a loan at 36% in the hopes of rebuiding my credit.  I fell onto financial hard times and stated I could pay $100.00 per month as apposed to the $197.00, they refused to work with me to adjust the loan and ruined what little credit I was trying to build!  I paid faithfully $100.00 a month until the loan was paid in full!  Horrible customer service!

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May 23, 2016
Anonymous

Credit karma said my odds were great so I applied and was approved for 3,500. Spoke with a rep gave him all the information he needed for him to tell me they are not giving me a loan. He didn't even give me a reason why they wouldn't give me the loan. This company shouldn't send emails saying your approved if your really not.

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May 23, 2016
Not as they say

After they take you through the grueling process they tell you that you are approved. Then they let you know it's a car title loan. Coven though it's not said upfront you have to hand over your title.

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May 23, 2016
Miss leading!

Just because credit karma says approval odds are very good doesn't mean that you will get approved! Now I have a hard inquiry on my report SMDH!

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May 23, 2016

Thank you for your comments and for bringing this matter to our attention. We would be happy to discuss these concerns with you. Please email executive.customercare@springleaf.com with your phone number and best times to reach you so that we can call you to discuss your concerns.

 
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Company Overview

Founded in 1920, Springleaf Financial Services provides personal loans for a variety of purposes including bill consolidation, home improvements and unexpected expenses. Consumers can begin the application process online and then visit one of Springleaf’s convenient branch locations throughout 25 states in order to complete the application and receive their funds. Customer service is available online, by phone or in branch locations.

**Annual Percentage Rates, terms of loan, and monthly payments presented are estimated and were created based on analysis of information provided by the consumer and available rate information from lenders. While efforts have been made to maintain accurate information, the loan information is presented without warranty and the estimated APR or other terms presented do not bind any lender. Lenders generally have a range of available APRs (for example, a lender’s range might be 2% to 12%) and only borrowers with excellent credit will qualify for the lowest rate available. Your actual APR will depend upon factors evaluated at the time of application, which may include credit score, loan amount, loan term, vehicle information, credit usage and history. All loans are subject to credit review and approval. Additionally, model year, loan-to-value, minimum loan balance mileage, income, debt, etc. restrictions may apply. When evaluating offers, please review the lender’s Terms and Conditions for additional details.