Member since 1983, My credit is over 750, Great experience, Great Customer Service, Best products in the market. If you are not good at managing your finances please go somewhere else and keep your opinions to yourself
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This is by far the worst experience I've ever had in banking. I refinanced my vehicle with them about three months ago. The process itself and the hoops I had to jump through should have been my first red flag. Upon submission of my application I also had to provide an approval for bank drafts for payments, proof of insurance, etc. I kept waiting for my first draft to come out of my account to no avail. I finally ended up calling to be told that they "overlooked the bank draft approval" but that I would be still be charged a late fee and also have to make two full payments within a two week time frame. Absolutely unacceptable. Just when I stopped being bitter I received a letter in the mail stating they took out an insurance policy in my name to be added to the loan with a premium of over $2500. Mind you, I just provided them proof of insurance three months prior that had not changed. When I called she said they "lost" it. This is an absolute joke and far more of a headache than any one person needs. Take your business elsewhere at all costs and stay as far away as possible.