Credit Union Reviews Advertiser Disclosure

Western Federal Credit Union

1.8 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Sep 21, 2016
Great Service and Awesome Rates
Anonymous Account Holder

Great credit union for people fixing their credit or starting to build credit history, easy approval and great interest rates. 

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Aug 30, 2016
Anonymous Account Holder

Slow Response and did not provid necessary requirements for determine the loan rates upfront. 

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Aug 30, 2016
Anonymous Account Holder

Slow Response and did not provid necessary requirements for determine the loan rates upfront. 

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Aug 08, 2016
Stay as far away as possible!
Heidi588 Account Holder

This is by far the worst experience I've ever had in banking. I refinanced my vehicle with them about three months ago. The process itself and the hoops I had to jump through should have been my first red flag. Upon submission of my application I also had to provide an approval for bank drafts for payments, proof of insurance, etc. I kept waiting for my first draft to come out of my account to no avail. I finally ended up calling to be told that they "overlooked the bank draft approval" but that I would be still be charged a late fee and also have to make two full payments within a two week time frame. Absolutely unacceptable. Just when I stopped being bitter I received a letter in the mail stating they took out an insurance policy in my name to be added to the loan with a premium of over $2500. Mind you, I just provided them proof of insurance three months prior that had not changed. When I called she said they "lost" it. This is an absolute joke and far more of a headache than any one person needs. Take your business elsewhere at all costs and stay as far away as possible.

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May 06, 2016
Pathetic
jclaiborne2007 Account Holder

I done with Credit Unions forever. In particular Western Federal is a business that exemplifies what not to do. Horrible, counterintuitive website that is dated by 20 years. Simply the worst experience I have ever had with a lending institution. I will glady pay more points for a competent business. Changing names will not help.

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