Credit Union Reviews Advertiser Disclosure

Lake Trust Credit Union

2.3 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5
Collapse

These reviews were written by current and former account holders in the last year.

Apr 14, 2016
Starting High Pressure Sales - Preying
Anonymous Account Holder

Lake Trust has started a high pressure campaign of "selling" by pressuring members - many of which are low income or elderly - pushing credit cards and loans to those who can't afford it. 

Also, their staff is unprofessional and dressed poorly. I am withdrawing my balances and moving to a more professional organization.

more ...
Apr 11, 2016
Great Experience So Far
Anonymous Account Holder

I have had two auto loans with Lake Trust and have recently changed my personal banking to Lake Trust.  I have had nothing but great customer service and only a few minor hiccups that could easily be solved at a branch however I work out of state and going to a branch isn't plausible.  There appears to be a delay in posting transactions online but coming from a big bank I didn't expect the same online banking experience by coming to a local credit union.  Overall I'd give it a 5/5 stars but I have only been using personal banking for a little over a month.  Having an auto loan for over 3 years with them I would still give them a 5/5 in that category.

more ...
Jan 22, 2016
Absolute GARBAGE
Anonymous Account Holder

This "credit union" operates like a big bank. I had a car loan through them for 40 months. 38 on time payments (most of which i paid a little extra on) and 2 payments 30 days late bc the wife and i had a miscommunication on who went in and made the payment. I sit down to apply for a new loan with them, pay off the final 8 payments then and there on previous loan and get denied for new loan bc of the two late payments over the course of 3.5 years!?!? Not to mention at any given time i have had enough cash in checking account with them to cover 10 of my newly requested loan payments. My credit isnt terrible but nor is it spotless. I quit my job and started my own business 4 years ago and the fact that ive made my 95% of my car, house and other payments on time shows im a resposible person when it comes to money. This place just lost a customer for life. Guess they dont like making money nor do they live up to the lowest of credit union standards 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations