Credit Union Reviews Advertiser Disclosure

Associated Credit Union (ACU)

1.3 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1.5 5
Collapse

These reviews were written by current and former account holders in the last year.

Dec 16, 2016
RUN
MysteryShopper2 Account Holder

I have been with ACU for approximately 10 years and the last 4 years have been the WORST service. Please take you business else where. The employees are very professional however, NOT knowledgeable about the Companies policy & procedures!!!!!! The Credit Unions are extremely HARD to find. ACU prides itself on Co-Op brances etc not telling members that ACU charge to use these locations for every withdraw. God forgive you have to get a Temp Card from a location. THe machines are NEVER working properly and there is weekly issues with the machines. And the best....... ACU sometimes go offline and leaves all members with no access to their monies or bank accounts until the next business days..... To this day, this only happens on weekends smh! 

more ...
Sep 01, 2016
Doing business like the big banks, now
Anonymous Account Holder

They are now doing the same as big banks and holding withdrawals and the charging extra NSFs. I know for a fact my account had enough money to cover a charge and the held it until a larger withdrawal came through and charged me 2'No sufficient fees. I can go back to bank of America for that..

more ...
Apr 06, 2016
They repeatedly miss up!
Anonymous Account Holder

They take weeks to correct errors and not helpful. 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations