Associated Credit Union (ACU)

1.3 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

1 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Feb 14, 2017
Anonymous Account Holder

The Decatur branch tellers are not versed in banking practices, the credit union policies and procedures, and they are extremely rude. In order to have my common questions answered, I had to speak with the branch manager at a different location. I appreciated the customer service outside of the Decatur branch, but I would have definitely joined a different credit union if I read the reviews first.

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Dec 16, 2016
MysteryShopper2 Account Holder

I have been with ACU for approximately 10 years and the last 4 years have been the WORST service. Please take you business else where. The employees are very professional however, NOT knowledgeable about the Companies policy & procedures!!!!!! The Credit Unions are extremely HARD to find. ACU prides itself on Co-Op brances etc not telling members that ACU charge to use these locations for every withdraw. God forgive you have to get a Temp Card from a location. THe machines are NEVER working properly and there is weekly issues with the machines. And the best....... ACU sometimes go offline and leaves all members with no access to their monies or bank accounts until the next business days..... To this day, this only happens on weekends smh! 

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Sep 01, 2016
Doing business like the big banks, now
Anonymous Account Holder

They are now doing the same as big banks and holding withdrawals and the charging extra NSFs. I know for a fact my account had enough money to cover a charge and the held it until a larger withdrawal came through and charged me 2'No sufficient fees. I can go back to bank of America for that..

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Apr 06, 2016
They repeatedly miss up!
Anonymous Account Holder

They take weeks to correct errors and not helpful. 

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