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Ascend Federal Credit Union

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Application Process
Customer Service
Account Holder Ratings
2.5 5

Reviews (7)

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Jul 01, 2016
All about themselves
Anonymous Account Holder


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Apr 19, 2016
Best bank in Franklin Co. Tn.
Anonymous Account Holder

I've been with Ascend FCU back when it was AEDC FCU was very helpful then and now. Best online and offline banking experience

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Jul 24, 2015
Slow as turtles!
Anonymous Account Holder

I have had them for a few years now and am closing my accounts.  I have never had a financial institution work at such a slow pace.  Sat in the lobby for 30 minutes waiting to see someone and had no one in front of me and no one at the front desk giving me any updates on what was going on.  And that wasn't the first time. My checks get sent to the wrong place, call and they don't have a clue what they are talking about.  Granted I have found a few tellers that are very helpful but that is NOT the norm.

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Jul 06, 2015
Best Credit Union/Bank I have ever had!
greatwrapz Account Holder

Ascend is, by far, the best Credit Union (or Bank in general) that I have ever had.  I joined Ascend because I moved to Tennessee from Alabama and wanted a local place to deal with for the three years I was there.  They are so much better than the two Credit Unions I use in North Alabama.  In fact, the only reason I use the two in Alabama is because I moved back to Alabama about four years ago and still had these accounts open from before.  I still use Ascend and plan to continue to do so.  When I moved to Tenessee, I had filed Chapter 7 about a year earlier due to a business I owned failing.  The lady I delt with at Ascend understood my situation and was the first to help me start to rebuild my credit.  Thanks to that, I was able to obtain two motorcycle loans, a car loan and a credit card through Ascend which made it possible for me to buy a house when I moved back to Alabama.  Very personable experience, unlike the Credit Unions where I live now.  Also, note to Credit Karma...You should never allow a former employee to post a comment like the one above.  It's common sense that they are going to say something bad!  

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Jun 04, 2014
Anonymous Account Holder

They'll take your money, lock your accounts and file suit against you the first chance that they get.

This place is EVIL.

~Former employee and member

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Dec 22, 2012
Okay but not computer savvy!!
Anonymous Account Holder

I have had ascend since I was a kid and my grandparents and parents have ascend.  This is a great bank if you do not allow overdraft and do not expect a good online banking experience.  To say the least, they charge overdraft fees when the are not owed and they admit it and will give you a refund but it is such a time consming process.  Also, currentl, my account balance on the main screen and the mobile site are showing more that a hundred dollars less available balance that there actually is in the account.  This company has a horrible computer program!!

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