American Airlines Federal Credit Union (AA Credit Union) Reviews

3.7 out of 5 stars
3 Reviews

From Account Holders in the last year


Application Process

4.5 out of 5 stars

Customer Service

4 out of 5 stars

3.5 5

These reviews were written by current and former account holders in the last year.

Jan 23, 2017
Best Bank I have ever used!
Anonymous Account Holder

We started using AACU when we got a mortgage with them and it was so easy and straight forward that we decided to get a car loan with them as well. That was even easier! We were completely satisfied with all that as it was. But then when they distibuted the Owner Rewards Bonus Dividends we were beside ourselves. It was a good chunk of money that we didn't expect. That put them over the top. I will use them now for all banking and only use them for loans from now on.

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Oct 17, 2016
The BOA of the Credit Union Industry
Anonymous Account Holder

I was a member here for 20 years with checking, savings and an auto loan. In the beginning the Credit Union was wonderfully helpful and effective. However each year the service and products waned in usefulnees and competitiveness. While their slogan is "We Work For You", that couldn't be further from the truth. ACCU works for itself through surreptitious fees, onerous security questions, web page outages, and just plain incompetent agents that can't seem to help members with basic problems like account openings or address changes. AACU is the credit union's equivalent of the banking industries Bank of America. Just like the airline American Airlines, the years have not been kind to this credit union and each year the become a little worse. Buyer beware. 

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Oct 03, 2016
AA credit union is AMAZING!!
JCortes143 Account Holder

Loans/Credit Cards/Saving/Checking/Overdraft everything has been nothing but perfection.

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