Whatcom Educational Credit Union (WECU) Reviews

2.3 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Jun 09, 2017
A bank in disguise.
Anonymous Account Holder

Customer Service staff need better training in dealing professionally and courteously with customers.

Confusing online banking system.

Their FICO score (they use Experian) is typically 60-80 points under the other credit bureaus.

The tone they use is snooty, condescending. Lots of mistakes or lack of info given numerous times.

They never apologize for their errors or communication.

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Apr 20, 2017
Mobo90 Account Holder

Exellent Customer Service and easy website to make monthly car payments too! 

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Nov 01, 2016
Does not like to help with mortgages
Anonymous Account Holder

should go to another bank for mortgage loan for a house they only like to do car loans that is where they make their money not very helpful

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Jul 07, 2016
Profoundly bad customer service approch
grateful1949 Account Holder

Just be aware that the rates are low but so is the customer service. After requesting just a reasonable level of courtesy on a first payment of a new auto loan my first experience with them as a new customer was one of my worst. So dissapointing to be locked in to a relationship with a company that does buisness this way.

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