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USAlliance Federal Credit Union

3.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

3 out of 5 stars

3 5
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These reviews were written by current and former account holders in the last year.

Jul 29, 2016
Poor customer service and communication
Anonymous Account Holder

Started deducting fees for inactive savings account with no notificaiton to me whatsoever! 

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Jul 28, 2016
Good luck getting an answer from them
Anonymous Account Holder

I was tryiing to get a small 2nd HELOC through them and at first they wouldn't give me an answer for about 3 weeks! Then I needed to force the issue and apply online for a specified amount based on my email about what I wanted to do. They then changed the loan to a larger amount (not good!) and were trying to get me to go with a higher rate than my 1st HELOC with them. Their online Mortgage applicaiton process is not very good and then they end up sending canned emails days later asking for a bunch of follow up docs.  

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Dec 31, 2015
Worked out great fro me
Anonymous Account Holder

As the other reviews indicate the bank is small, and does have limited hours. It did take a while to hear back form them but the Line of Credit they gave me is great! I would definately recommend. CK TU 671, CK EQ 689. Limit of $7000. 

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Dec 31, 2015
Worked out great fro me
Anonymous Account Holder

As the other reviews indicate the bank is small, and does have limited hours. It did take a while to hear back form them but the Line of Credit they gave me is great! I would definately recommend. CK TU 671, CK EQ 689. Limit of $7000. 

more ...
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