University of Kentucky Federal Credit Union (UKFCU) Reviews

1.0 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

May 18, 2017
Ridiculous over small amounts
Anonymous Account Holder

They refuse to remove any information they may put on your credit, even if it's very old. They will not work with you at all and they will hound you and put it on your report immediately when late.

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Mar 20, 2017
Anonymous Account Holder

Bad online sistem, bad costumer service, high fees

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Sep 07, 2016
Anonymous Account Holder

I've had (2) auto loans, (1) for 2 yrs and (1) for a little over a year. I've never had a gap in insurance coverage, but they somehow still apply force coverage on each loan every 6-8 months.  This is a nightmare; they use an outside vendor, and it's a month or longer process having it removed each time.  My 2014 vehicle  increases from $12,000-$13,000, and the 2015 between $9,000-$10,000 each time.  It's a process that has very little, if any oversight by UKFCU.

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Aug 23, 2016
Anonymous Account Holder

They will deposit money in your account, wait for you to use it, and then charge you overcharge fees for it. I have tried to cancel this account for months and they kept requiring me to come in to cancel it. Then suddenly I was told by a CSR that a request in writing was all that was needed. They will charge you NSF for $.25.  Yes, a quarter or less. 

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