University of Kentucky Federal Credit Union (UKFCU)

1.8 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Mar 20, 2017
Anonymous Account Holder

Bad online sistem, bad costumer service, high fees

more ...
Sep 07, 2016
Anonymous Account Holder

I've had (2) auto loans, (1) for 2 yrs and (1) for a little over a year. I've never had a gap in insurance coverage, but they somehow still apply force coverage on each loan every 6-8 months.  This is a nightmare; they use an outside vendor, and it's a month or longer process having it removed each time.  My 2014 vehicle  increases from $12,000-$13,000, and the 2015 between $9,000-$10,000 each time.  It's a process that has very little, if any oversight by UKFCU.

more ...
Aug 23, 2016
Anonymous Account Holder

They will deposit money in your account, wait for you to use it, and then charge you overcharge fees for it. I have tried to cancel this account for months and they kept requiring me to come in to cancel it. Then suddenly I was told by a CSR that a request in writing was all that was needed. They will charge you NSF for $.25.  Yes, a quarter or less. 

more ...
Jul 20, 2016
Great Banking Experience
sdm99 Account Holder

Everyone has horror stories about an institution as do I , but to this point as a member for almost ten years I have nothing to complain about. I have had a car loan with them, in addition I have a visa as well. So to this point a great banking experience

more ...
Jul 03, 2016
The worst bank
Anonymous Account Holder

The worst bank I never met. When I closed my UKFCU accout last June. They did not reture the 25 dollars in my account, sinece they told me the 25 dollars are bonus when I opened the account 5 years agon. Now I closed the accout, they should ask for it back. What a hell! 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations