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University of Kentucky Federal Credit Union (UKFCU)

2.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Sep 07, 2016
Anonymous Account Holder

I've had (2) auto loans, (1) for 2 yrs and (1) for a little over a year. I've never had a gap in insurance coverage, but they somehow still apply force coverage on each loan every 6-8 months.  This is a nightmare; they use an outside vendor, and it's a month or longer process having it removed each time.  My 2014 vehicle  increases from $12,000-$13,000, and the 2015 between $9,000-$10,000 each time.  It's a process that has very little, if any oversight by UKFCU.

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Aug 23, 2016
Slimeballs
Anonymous Account Holder

They will deposit money in your account, wait for you to use it, and then charge you overcharge fees for it. I have tried to cancel this account for months and they kept requiring me to come in to cancel it. Then suddenly I was told by a CSR that a request in writing was all that was needed. They will charge you NSF for $.25.  Yes, a quarter or less. 

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Jul 20, 2016
Great Banking Experience
sdm99 Account Holder

Everyone has horror stories about an institution as do I , but to this point as a member for almost ten years I have nothing to complain about. I have had a car loan with them, in addition I have a visa as well. So to this point a great banking experience

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Jul 03, 2016
The worst bank
Anonymous Account Holder

The worst bank I never met. When I closed my UKFCU accout last June. They did not reture the 25 dollars in my account, sinece they told me the 25 dollars are bonus when I opened the account 5 years agon. Now I closed the accout, they should ask for it back. What a hell! 

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