United Nations Federal Credit Union (UNFCU) Reviews

2.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

May 22, 2017
Good intl. service, mediocre otherwise
Anonymous Account Holder

If you live in the US only part of the year, or are an expat, UNFCU has some of the most comprehensive (if not elegant) online banking services available of US banks and credit unions, to the point where you can set international mailing addresses. In that respect, I'mm a loyal customer because they cater to international / expat banking needs.

In most other respects, they need to improve.

* Their recently revamped digital banking still has many rough edges (especially the mobile app!)

* Their forex rates for wire transfers are a joke (use TransferWise or another provider)

* They are _insanely_ risk averse when it comes to extending credit. Requests for modest credit limits of less than $1500 were declined with a credit score of 700+ with a counter-offer of putting down $1250 in secured collateral. If one puts money in regularly, and has a spotless credit history, you'd think UNFCU would trust a customer who's been with them. 

* Their non-Elite cards have a foreign transaction fee. Getting approved for any of their credit cards is already a stretch, so who knows whether the elite cards are even issued in the real world. 

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Dec 14, 2016
Very Bad. Don't sign up~
KPuzzle Account Holder

I signed up because of the name, UN. I thought a credit union was suppose to be good, they're customer service is horrible. They're undertrianed and their online banking system is out of fate. very very ba. I do not recommend and regret signing up. 

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Nov 15, 2016
A poor excuse for a real bank.
Anonymous Account Holder

They are grossly understaffed.    The staff that is there is poorly trained.    Don't be fooled by the name.

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Oct 28, 2016
Crap.
Anonymous Account Holder

Terrible service. Especially if you start making international wire transfers. Oh and the web site is horrible. And their credit card still works with a simple signature when abroad. Guess what they have not asked me to change my password in the last 17 years I have ben their client!

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