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School Employees Credit Union of Washington

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Reviews (4)

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Jun 24, 2014
Really Turned it Around
Popeye386 Account Holder

As my earlier review states, my loans with SECUWA got off to a rocky start.  However, the CEO of the bank and the VP of Operations called me personally to apologize for and correct their mistake.  It's clear that they take customer service seriously, and that snafus like the one I experienced are not the norm.  I would absolutely recommend SECUWA.

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Jun 21, 2014
Abysmal Loan Handling
Popeye386 Account Holder

Abysmal customer service by incompetent staff.  There is zero communication between departments, leading to duplicate letters and calls, accusations of missed customer deadlines (and erroneous late fees), and a complete lack of respect for the customer's time.  

Recently I received a letter from SECUWA claiming that we've been charged an extra $7,500 for our auto loan due to lack of insurance.  This is nonsense, as we submitted our insurance information weeks ago and received written confirmation from SECUWA that everything was in order.  

This experience is indicative of every interaction we've had - one department has no idea what the other is doing, and everyone at SECUWA just assumes it's the customer's fault, when in fact it is their own lack of organization that is to blame.

I would never recommend SECUWA.  Stay away.  There are plenty of lenders who offer better rates, and who actually know what they're doing.

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Dec 08, 2012
Long Time Credit Union Customer
Anonymous Account Holder

I have been a member of the SECUWA for 25 years.  They are fantastic.  Outstanding customer service, great loan rates, I have NO complaints.  Nor have I ever.

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May 15, 2012

This review is inaccurate. SECU does not offer mortgages. It is a small bank, suitable mostly for small loans (e.g. car loans) and personal checking for lower-income (i.e. teachers) individuals.

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