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Quorum Federal Credit Union

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Customer Service
Account Holder Ratings
1 5

Reviews (6)

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Aug 15, 2016
Not reliable or trustworthy
Anonymous Account Holder

They shut my card down on a Friday without my knowledge due to fraud. Claim they called left no message. I got stuck taking my family to dinner with no money for the bill. Asked them to expedite my new card. They ignored my request and shipped it usps. Two weeks later still waiting for my card.

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Apr 15, 2016
Anonymous Account Holder

This credit union provided a loan for a hearing aid. The account was paid in full with the first statement. And then a second statement was sent for additional interest. And they charged additional interest on that interest due. And the staff was slick as oil with no concern for the client relationship. They are obviously used to dealing with unsatisified consumers!  Was even told that my credit would be affected if I didn't pay the additional amounts. 

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Apr 11, 2016
Anonymous Account Holder

They seem to like to play with other people's money with out regard for consequences

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Sep 03, 2015
They are TERRIBLE!
Anonymous Account Holder

I have had money in my account, they did not apply to my payment, and then they charged me late fees and ruined my credit.  RUN from them.  This was now a one time thing.  In one year I received 5 late pays to my credit due to their errors, and although the manager admitted it was their oversight over the phone they refuse to write a letter to the credit bureau to claim their mistake.

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Mar 03, 2015
Ripped Off $25 Due $1500+ token
Anonymous Account Holder

I also got all my hard earned money took and account closed because I was supposibal overdue by $25 on my credit card. No prior warning no letter no nothing. Being a single mom dang near homeless that's a big freaking deal. I called Customer service and she was very rude and said "Theirs nothing I can do about it Make your payments on time". If im able to recover my money I will be moving to another bank asap. DO NOT USE QUORUM FCU if you wanna keep all your heard earned money protected.

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Jan 28, 2013
Cut off for $97 after 20 years
Anonymous Account Holder

Beyond belief - my card was "restricted" without notice for $97 that was > 15 days overdue, despite the fact that I am a 20 year customer that made a prior month's payment of $2000 and was at less than 1/3 of my max.  I call the number on the card on a Saturday and they can do nothing.  I call member services on Monday (they are closed on weekends) and they tell me to read the fine print.  I fully expect to get "we want you back" mailers after I cancel, but I couldn't even get a temp waiver until my payment arrived.  

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