Absolutely love my credit union! I've been a member for years, and the staff has always been very friendly and helpful. I pay very few fees and earn good interest on my checking account!
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I liked how they have own messaging system that allow me to ask questions anytime from my online account. However, I recently found that they only reply you when you have simple questions or when you need to update some info.
When the OCCU sent my document to the wrong address and I asked for any info that were sent out to the third party because of their mistake they never responded me back. I called the customer service and asked for the person responsible of the incident but the other associate told me that she is "unavailable at a moment" and refused to let me talk to that person. And, even told me "I just spoke with her (I thought she was "unavailable"?) and she said she replied back yesterday." Very unprofessional.