Navy Federal Credit Union Reviews

Navy Federal Credit Union Reviews
2.8 out of 5 stars
4 Review

From Account Holders in the last year


Application Process

4 out of 5 stars

Customer Service

3.5 out of 5 stars

3 5

2 star reviews (1) See All

These reviews were written by current and former account holders in the last year.

Aug 14, 2019
Mortgage department-poor communication
tigg456 Account Holder

I have been with NFCU since 2001 and have used them twice before for my mortgage loans.  I never had an issue with them until this loan I am currently in the process for.  The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me.  I literally have to BEG someone to reach out to me to explain what is going on with my loan.  I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you.  And make you feel as though they care about your business.

I notice that things began to change with this institution once them began to relax the restrictions for potential new account members. 

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