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Kennedy Space Center Federal Credit Union (KSCFCU)

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Customer Service
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Reviews (5)

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Sep 23, 2015
Great bank, great customer service!
Anonymous Account Holder

I have been with KSCFCU now Launch FCU for 16 years now and I have never had a problem or an issue. Auto Loan pre - approval and purchase in the same day, not once, but 2 times. Home loan as well too! They service their loans so no title companies or third party crap.

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Jun 21, 2015
junebug3122 Account Holder

I have always recieved great help with my banking and any problems that have come up. Online payments no trouble. I really like this bank.

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Dec 30, 2014
Horrible bank
Anonymous Account Holder

Service is terrible and the loan as financing department are as sly and crooked as they come. Banks like these who take advantage of young people are the reason our country is in debt like it is. I suggest anyone who banks here to read the fine print and if possible choose a different bank.

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Jun 21, 2015

I do bank with this bank and have never had a problem. Car loan was handled with no problem. When someone got my card number it was handled fast and no problems came from that. So I don't understand how the bank got this review ? Four years with them now and no problems. Car payment made online from my account by transfer to car loan. Still bank there.

Aug 08, 2014
Terrible service
Anonymous Account Holder

I have used this CU for more than 30 years. I recently switched the manority of my business here. I am regretting this decision. It is VERY apparent that management does not believe in or promote customer service as a priority. The employees seem to be very unhappy - this also points to poor management . 

Do yourself a  favor, bank elsewhere.

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Nov 23, 2012
Rev. Glenn A. Merrill
Anonymous Account Holder

I have used KSCFCU for several years now.  The application process and the customer service are tops in my opinion.  The personnel at the two branches I use have each been very friendly and have called me Mr. Merrill by at least the third time any have met me.  So I try to remember each of their names, too.

The home office has always been very happy and eager to help over the phone (sometimes I mess up on the internet log-ins).

Now that I have an ATM card, I do use the outside ATM at KSCFCU, however, I do like to visit inside because the staff really do make me feel like part of the KSCFCU family.

I seldom (never) respond to request for comments, but with KSFCU, I just can't help it'

KSCFCU is wonderful.

Glenn A. Merrill

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