Eglin Federal Credit Union (EFCU) Reviews

1.5 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Jul 17, 2017
They charge to NOT use bill payer!?!
Anonymous Account Holder

I have used another credit union for over 35 years, and never experienced this.    Eglin fcu charges $5 per month if you DO NOT use bill payer.....    that's right, the service that is provided free to all other credit unions is charged for (surreptitiously I might add as we never even signed up for the service!) by EFCU.    Don't get ripped off, navy federal cu charges nothing for bill payer, wether you use it or not.   

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May 13, 2017
Getting worse
Anonymous Account Holder

Eglin FCU is changing from an external provider for credit cards to an in-house credit cards. Everything seems to be screwed up. I cannot make payments now to my credit card unless its a transfer from my checking account. Well, unfortunately that is not the account I use for paying my credit cards, simply because my income check goes to another financial institution. Now I have to transfer money to my eglin checking account which cost me every time an added fee of $10, or I have to deal with mailing checks. How backwards is that! It worked fine before they made that transition and now it's all screwed up.

And on top of that, the new rewards program that is associated with the credit card is a piece of crap. Customer service is not well informed and rude, and I have to constatnly create a new account because the old one is lost.

Eglin FCU needs to get thei s**t together or I will be looking for another credit card option.

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