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American 1 Federal Credit Union

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Reviews (3)

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Aug 17, 2016
Anonymous Account Holder

I have been a member of this credit union for 25 years and will now only use them for my online bill payments to Comcast. Years ago I had paid my car off and was signing the title over to someone and found out that "they were 6 months behind on that paperwork". They were told to have it ready in 30 minutes. Do not recommend this credit union. They are NOT for the customer. I recommend everyone transfer their car loans elsewhere.

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Dec 20, 2012
A Credit Union You Have To Babysit
Anonymous Account Holder

I have had many bank accounts over the years and I have been blessed by not ever having money issues.  However, I have had a problem with this credit union assesing fees where they shouldn't and with no explaination.  I have called several times asking for answers but so far no one has been helpful.  All of my bills are paid on time, I even pay things off before they are due.  Unfortunately, I still had to spend a month calling American 1 and their insurance company trying to fix a problem that was their fault.  This problem was a result of an employee entering in my VIN number wrong.  They should have fixed the problem on the first call themselves. To summarize:

1. Bad customer service

2. Unexplained fees

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Oct 27, 2012
Poor service, a lot of issues.
Anonymous Account Holder

I was turned down on a "chump-change" $1500 credit card from A-1. But on the same day, I got INSTANT acceptance at Comerica for $7,500 credit limit Mastercard with 0% interest for six months! I think the CU/bank debate is backwards. It appears (at least when looking at American One) that A-1 is not as eager to please or reward long standing customers. Many more perks at Comerica than A-1, too. I don't recommend American One at all..

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