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Allegacy Federal Credit Union

3.0 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

2.5 out of 5 stars

3 5
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These reviews were written by current and former account holders in the last year.

Aug 06, 2016
Anonymous Account Holder

I had nothing but negative experience with the credit union, however the latest issue was the final straw.  I've had an HSA card that could not be used, to access the funds in the HSA account  After more than a dozen phone calls I was advised it was not their fault, but the chip that they were now required to have.   The chips have been used in Europe for 25 years. Everyone I spoke too was incapable of helping and seemed  very undertrained.   Even the manager  didn't have any idea what she was doing.   They ended up having to close the account and send me a check as they didn't know how long it would be before I would have access to the funds.  If your looking for a credit union TFCU is he way to go. 

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Jul 08, 2016
usually awesome, but SUPER SLOW loans
Anonymous Account Holder

I have been with Allegacy for approximately 15 years.  They have been great to deal with every step of the way. However, their loan department recently has turned into a nightmare. It takes them days to respond, and things are only accomplished you call them and will not let them call you back. I guess they are either extremely busy, or extremely understaffed. I think it's sad to see an institution that has focused so much on service in the past drag their feet for so long on a basic banking product. 

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Apr 11, 2016
Great Experiences
Anonymous Account Holder

I've never had a negative experience with Allegacy.  They have quicly solved fraudulent charges. They have corrected any mistake made on their part with great customer service and no extra work on my end.  I'm currently applying for a mortgage, and they couldn't be more professional about the process. I really have nothing bad to say about them.

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