Allegacy Federal Credit Union Reviews

1.0 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Jun 30, 2017
Terrible...
Anonymous Account Holder

Pay off my car loan and wait 3 months to get my title. Call customer service and they tell me they sent it already. When I asked, "Was it sent certified mail or did anyone sign for it?", she replied "no, regular mail". Then she has the audacity to tell me that I need to submit the paperwork (and pay the fee) to the DMV to get my "lost" title. 

You lost a customer for life.

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Apr 27, 2017
Anonymous Account Holder

WORST CUSTOMER SERVICE I HAD TO DEAL WITH IN YEARS!!

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Aug 06, 2016
Anonymous Account Holder

I had nothing but negative experience with the credit union, however the latest issue was the final straw.  I've had an HSA card that could not be used, to access the funds in the HSA account  After more than a dozen phone calls I was advised it was not their fault, but the chip that they were now required to have.   The chips have been used in Europe for 25 years. Everyone I spoke too was incapable of helping and seemed  very undertrained.   Even the manager  didn't have any idea what she was doing.   They ended up having to close the account and send me a check as they didn't know how long it would be before I would have access to the funds.  If your looking for a credit union TFCU is he way to go. 

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