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1st Advantage Federal Credit Union (1A)

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Customer Service
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2 5

Reviews (3)

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Feb 12, 2015
Clumsy - Ham Handed - Difficult
Anonymous Account Holder

I have had 3 mortgages with 1st Advantage (formerly Fort Eustis) Federal Credit Union and I wouldn't do it again.  I won't blame the personnel but I will, instead, throw the fault of the ordeal onto the system developed for them to use.  2 of the 3 people working on my mortgage application were terrific but the first person left with my personal credit information and could not be found.  I put a lock on my credit and this "departure" caused a true loss of trust on my part.

After service care is not that good.  I am constantly asked for my account number and name.  (I have been with this credit uniion for almost 40 years.)  Mortgages are no longer cared for by in house personnel and there is nothing more fun that talking to someone in another state (country?) about my banking.

Paul Y

Newport News VA

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Jan 01, 2015
Anonymous Account Holder

They dont post right away and i have called to talk to a repersteative about my money and everytime they tell me something different.  I switched to a different bank.

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Jul 02, 2014
Not Bad
Anonymous Account Holder

This credit union provides most of the services you would expect from a bank. The staff is very fiendly and helpfull. Their bigest falt would be not having enough branch locations or ATMs.

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