Nelnet Student Loans Reviews

3.1 out of 5 stars
11 Reviews

From Product Users in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3 5

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5 star reviews (4) See All

These reviews were written by current and former product users in the last year.

Nov 30, 2018
Very Helpful
TMiller6787 Product User

I've had Nelnet for my student loans for maybe 8 years. Their website is very user friendly and easy to navigate. Whenever I've had a financial issue I just call customer service and they are so helpful. When I found out I was pregnant I just called Nelnet and they told me not to worry, they would just defer my payments for the next year. It was no hasle at all. Every time I've needed help or had questions I just call and they always find me a solution or an answer to my question in a speedy manner. You pay on your loans individually the way you want to. If you have one loan with a higher interest rate you can pay more on that loan than the others so that your payments don't pile up. 

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Nov 05, 2018
Great Customer Service!
astebbins1 Product User

I’ve been current on my payments from the start and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.

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Apr 15, 2018
Helpful student loan company
Amylee115 Product User

Nelnet has worked with me on my federal student loans during difficult medical times. They helped me with forbearance issues and I never felt judged or belittled. 

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Feb 26, 2018
Nelnet has my payments low & affordable
usuckbigtime Product User

I’ve keep my payments current from day 1 and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.  Lost my job, no problem, no payments for 6 months. County declared a national disaster area, Nelnet contact me and asked if I need help!

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