Upgrade Reviews

The GOOD: Submitting the online application and uploading any requested documents was easy enough. The time it took to deliver the funds to my account once approved was above expectations, took about two days.

The BAD: Interest rate will be high, but if you didn't expect it too you're just being weird and failing to take the time to educate yourself on how these type of loans work. It took a full business week before anyone first contacted me to start my loan request process. There was a bank verification step where they have you do a conference call with them and your bank, and it took four additional days to get this step completed because of the unavailability of the loan agent.

The UGLY: The loan agent failed to call me back for four business days to complete the final verification step and this delayed approval. I left a message for her every day I called but she never called back. I finally ended up just calling their customer service line and asked for help from someone else.

From there it became PRETTY again.. That agent took care of me right then and it took less than 10 minutes. She then instructed me that I should have an approval within 24 hours; it actually ended up being just a few hours later.

CONCLUSION: The loan process started great and ended great, the middle part was a poor experience because of the failed follow-through by one individual. However, that person represents a major part of the company's business, so either Upgrade needs to lighten up your agent's load so that they have time for customers or get more qualified agents.

I almost decided to go with a different lender, but didn't want to deal with another hard inquiry. Of course, when it was all said and done, I'm happy because I got what I was after. Would recommend, but would definitely share my experience with people I tell about it so that they knew what to expect.