I will admit that seeing a Payoff advertisement on my Instagram feed made me skeptical. I pondered on this for months. I have been wanting to consolidate my credit card debt into one payment and eliminate as much interest fees as I could. After settling into a better paying job, I decided the time is now. I received an email saying to check my rates and see what they can offer. I did and was pleasantly surprised. It'd cut three years of payments, nearly $550 in interest fees, and a whole lot of stress. The process was a little long but that was only because I wasn't sending the correct documents however, the customer service team at Payoff was quick to let me know what I was missing so we could proceed with the loan. After about a week, I was approved for the loan! I was having issues signing my official acceptance documents but they kept me updated along the way. During the time I was waiting for my documents, I received another email stating if my loan was fulfilled before the end of the month that I'd receive an Amazon gift card and to check my rates now. Seeing as I had already been approved, I was bummed at this missed opportunity. However, I reached out to their customer service line and they stated that I indeed qualified for the gift card and I'll receive it in about a week. So awesome! The funds hit my account after about 4 business days and now I'm on my way to relieving myself of credit card debt. My suggestion is to just make sure you have the qualifications before applying and sending all your information. The process was so simple, the customer service was friendly and attentive, and they delivered what was promised in the time frame stated. I have nothing but good things to say about my experience with Payoff. :)
Overall lender rating
Most helpful positive review
Most helpful negative review
All member reviews (564)
These ratings and reviews are provided by our users. Banks, issuers and credit card companies do not endorse or guarantee this content, are not responsible for it, and may not even be aware of it.
†† The opinions you read here come from our editorial team. Credit Karma receives compensation from third-party advertisers, but that doesn’t affect our editors' opinions. Our marketing partners don’t review, approve or endorse our editorial content. It’s accurate to the best of our knowledge when it’s posted.