Watermark Home Loans Reviews

4.3 out of 5 stars
6 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

4 out of 5 stars

4.5 5
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These reviews were written by current and former borrowers in the last year.

Oct 08, 2019
Awesome
StanMyMan Borrower

Just completed a refi for a lower interest rate.  Working with Monica Reyes was super easy.  Locked in a low rate right away!  You do your part and she is on top of it.  Found them thru Nerdwallet.

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Aug 11, 2019
Best on the market
Centaurea Borrower

Patrick Lyons is very knowledgeable and got me the best rate on the market.  The approval process went much more quickly and smoothly than I have experienced with other banks. 

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Apr 22, 2019
Great work!
rs30 Borrower

Patrick and Maribel were excellent, extremely quick to respond to questions and managing the refi to success, I am greatly appreciative of their hard work!

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Dec 03, 2018
The worst lender you can find
GarrykIg Borrower

They've attracted me with a good rate and no lender fee offer. The process was going well and quick till the moment I paid for the appraisal. After this their behavior changed completely. The agent become unresponsive. He was contacting me once or twice a week only to ask for another document. After 3 weeks from the start of the process I started raising concerns about the speed, since the rate lock is only 40 days. None of my concerns was ever answered, like I didn't do it at all! We've spent a month (!!!) to have all the preparations done. There were still 14 days till the rate lock expiration, but they managed to fail it. No explanation or excuse was given, they simple removed the $1,500 lender credits due to the rate lock extension. Then they spent 2 extra weeks to have the docs signed and funds transferred. We signed the agreement on October 2nd, and they finally transferred the funds on November 27th. 8 weeks - that's how much time they need to have the job done. I did several refinances before, and all of them were closing within 3 weeks.

And one more interesting thing. Immediately on the deal close they've transferred the loan servicing to another lender. Which makes me believe that their main source of profit is the loan origination fee. So if they promise you a full credit, they are lying - for them it will be a no profit deal. In my case they simply failed the rate lock to have their money back. If not that credit, I would choose another lender on October 2nd.

If you're still thinking about using this lender, try reading more reviews on Google or Yelp. I regret I didn't do it.

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Oct 30, 2018
Refinance Investment Property
abarat2 Borrower

Watermark Home Loans and Ron Trijo are absolutely the only place to get a home loan.  Believe me, I checked all the usual popular lenders that draw you in with their slick advertising but when the rubber met the road, Watermark beat all other lenders by miles!  I was seeking a cash out refiance of a duplex that we have owned for several years and the Watermark team made the process simple and effortless.  And what's more important, they delivered as promised rather than trying to add more costs and fees near the end of the process.  Well done! Watermark is highly recommended for both homeowners and investors.

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Oct 27, 2018
Great Customer Service; Great Results
bgrandmag Borrower

Worked with Jesse Somberg and his new in Southern California. Nothing but praise. Got a great loan. Got everything done online. Easy peasy.

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