Quicken Loans Reviews Reviews

2.2 out of 5 stars
40 Reviews

From Borrowers in the last year


Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

2 5

Most Helpful Positive Review

Apr 07, 2018
Cash Out Refi-Fast and Helpful
Kramer123 Borrower

I have been in credit card debt for awhile and the interest was killing me. Everything was maxed out. My credit scores were all in the low 600's. I did not have any late payments or collections on my credit, but what was bad was the maxed out cards. I had about $18,000 total in credit card debt with interest rates around 24% to 27%. I have been in my house 4 years and bought it for $162,000. My neighborhood values have increased a lot and I put about 25k into the house (hence the credit card debt). I began my application with them on March 1st, closed March 31st. My house was appraised for $225,000, which is consistent with my neighborhood recent sales. I was able to pay off all of my credit card debt and got a nice chunk of cash to help as a fallback savings.

My old interest rate was 4.125%. My new one is 4.990%. Yes, an increase but I had to do something and it isn't so bad. It beats what I was paying in interest on my debt.

I did have to pay a $500 fee to get the loan moving which was NOT easy to do. So, that could be a negative. The appraisal was $400 or $500, I cannot remember. It was rolled into the loan.

It was somewhat frustrating getting them the docs they needed. You submit what they ask for and then they ask for it 2 or 3 times again after you already sent it! They also asked for a form that did not exist. Once we got past all of that though, things went smoothly and honestly I cannot complain.

They do keep in contact with you all they way through, which was helpful. They are quick to respond to your questions. Make sure you log in A LOT to see what is next on your to-do list. You will not always get an email notification about new items. So, log in frequently. I was logging in several times a day.

We closed at my home. No out of pocket expenses other than the $500. All my debt is gone. My mortgage payment went up about $200 a month, but it is less the $700 a month I was paying to other debt.

It is a HUGE relief. There was no other way out! I highly recommend them.

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Most Helpful Negative Review

Jul 01, 2018
Take your business elsewhere!
Rhatcher76 Borrower

We recently bought a house for our son to live in while he is in college. We applied through Quicken thinking that would be quickest route since they advertise a fast and easy mortgage process. Wrong! First of all, the communication with the lender was horrendous. Our loan was bounced between various offices, and there was no one direct contact person to communicate with. Every time it was moved, we had to explain the entire situation to a new person. Secondly, my husband and I own a cattle farm and some acreage. This blew their minds and they just could not understand how farm operations and agriculture loans work. They kept calling our farmland “vacant land” and wanted a mailing address for it. The amount of documentation the underwriters requested was completely absurd! After they drug the process out over 60 days, we had finally had enough and decided to just go with another lender. With the new lender, there were no issues at all and they had us closed on the house in 30 days. I will NEVER choose Wuicken for a mortgage loan again. 

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These reviews were written by current and former borrowers in the last year.

Mar 18, 2019
Thirty day close (ReFi)
Eddie8157 Borrower

So I refinanced an investment property with quicken. They gave me a better rate than I had and were fairly quick. Very streamlined and the rocket mortgage app was awesome because I could always see the exact process and where we stood in the process. Constantly updated and always kept in the loop. 

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Mar 15, 2019
Very smooth refinance.
calreeve Borrower

It was like advertised, "Like A Rocket "". Much faster than I expected ". I was expecting to be burdened with spending weeks writing and trying to get a bunch of mess that no one would ever look at for more than 3 minutes. Edmir was great along with his associates.

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Mar 15, 2019
Awesome Experience!
Anonymous Borrower

What an awesome, easy, stressfree experience! Closed the loan in less than two weeks. QL and their reps did everything they said they would, on time and assisted me every step of the way. I have applied for and secured several mortgages over my life, this was by far the easiest ever. 

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Mar 13, 2019
A great company to work with.
dwright0831 Borrower

The advisors are friendly and easy to work with. 

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Feb 26, 2019
Deceitful Liars
MisLinda57 Borrower

Don't understand how they get away with most of what they do. I have a mortgage with them now FYI not for long. I called to ask a question the next thing they pulled my credit report sent me a package to sign and return that was for a remortgage that I never requested. It's terrible when you think of elderly not knowing enough signing these documents only to find out they re mortgaged their home.. there has to be laws just stop this. I'll be calling the Better Business Bureau our congressman and so on until something is done with this company Quicken Loans. Not only this crap but it took 4 months to close so that should tell you what they're like. Do yourself a favor read the reviews not everyone can be wrong

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