Virginia Credit Union (VACU) Reviews

2.0 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
Collapse

These reviews were written by current and former account holders in the last year.

Apr 07, 2017
Ten Years WASTED
Hunnib416 Account Holder

I've had nothing but mediocre to horrible customer service experiences every time I've called or gone to a branch. It's like their company policy is to float around like zombies, giving you lip service so that you can hurry up and get off their phone / out their line. Don't even get me started on how they swindle you out of overdraft fees if you have a bill coming through: even if you have enough money to cover a bill, they will push some random pending charge through to get that $35 and make it look like your fault. The only time you can get actual help with even a small matter like disputing a transaction is when you ask for a manager. You can jump through all their hoops and provide all the documents and proof that they ask you for, and they STILL will find a way to not help you. They (or at least their hold music) claim they want to help you build your credit, keep more money in your pocket, and offer you financial services and loans, but even after your years and years of membership and good standing, they will find some excuse to avoid doing just that. Total waste.

more ...
Jan 27, 2017
Could have been better!
Anonymous Account Holder

Had 3 different mortgage plans, 3 different closing dates.... In the end we got the home, but we started out with no down-payment, then having to put $75k down, to "settling" with $25k down. And if you are not married, and buying with a boyfriend/girlfriend/partner, prepare to go through the ringer! While our consultant was good enough to make it happen, I almost wish we went with another company, Oh, and we just got notification that our information/mortgage was sold to another company in Texas! BEFORE WE EVEN MADE OUR FIRST PAYMENT! 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations