Vantage West CU Reviews

1.5 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Mar 07, 2017
Worst thing I ever did...
akimbr1986 Account Holder

I have a car loan through this ridiculously terrible company. When I make a payment through my credit union I have to transfer fund from an external bank, which then takes a MINIMUM of 9 days to go through. Then you have to transfer from your savings account to the loan account which takes another 2 days to process. Because of this stupid process I accidentally selected the wrong accounts to transfer (my fault) so I got charged $64.00 in NSF which they were only willing to help with $32.00. So now on top of my regular payment I have to pay for mistakes in their systems. Agreeing to this loan was the worst thing I EVER did. I will be looking for another finance company to switch to ASAP

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Nov 22, 2016
Take your money to another credit union
Pjhook Account Holder

They charge you for everything they send you...want statements in the mail? $2....want to set up automatic payments for your convenience?? That's $5 for every transaction. They hassle you on the phone and are a pain to deal with. Save yourself the trouble and bank with another establishment.

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Sep 30, 2016
Meh - not impressed.
Kimichar Account Holder

For your basic daily transactions, they are fine.  However, they have a tendancy to make you feel like a criminal whenever you are dealing with checks.  We got an $800 refund when we closed on our home (it's not like it was an outrageously large check).  We went to deposit the certified check from the title company.  Despite it being a certified check from another local bank, they put a 3 day hold on it.  We were not able to immediately cash the check and only the first $200 would be available after 2 days, and the rest another business day later.  The teller refused to call and "confirm" the check with the other local bank.  This was huge unessecary inconvenience, especially since the funds were certified in the first place.  

Additionally, their online bill pay sucks.  It takes forever.  Even the ones that are "electronic".  It takes three business days for the payments to come out of my account, and another day or two for them to post with the payee.  I hate it, I've gone back to paying each of my bills individually - it's easier. 

Quite frankly, I am afraid to try to take any loans or credit cards out with them based on the reviews here.

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Jul 06, 2016
horrible place to have money
mchibbz Account Holder

STAY AWAY!!!!!!!!

i never asked to be a part of this bank, was placed into it from a car dealer, thought i'd give them a try though.... 

customer service is less than sub-par, if you're new, might as well have your statement infront of you, if they sent your statement to the wrong house, IT IS HELL to get them to update it, let alone get access to your online account to make the changes yourself - they do not provide any help over the phone, you have to pay for help over the phone. 

hidden fees behind every door - even disputes. like how can i dispute a charge i didn't make for $20, and VW expects me to pay $25 to start the dispute????? WTF? i've had other CC companies that have never mentioned any additional cost to start a dispute, unless it backfired, not upfront to just say they're making a dispute. not to mention, you HAVE to go into one of their inconveinent locations to start the process. as i said before, i was placed here unintentionally by a stupid car dealer and my experience with them has been horrendous. 

cutting my losses, refinancing to a more reknowned bank that actually cares & treats their customers professionally, without the hidden agenda fees

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