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Vantage West CU

1.4 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Nov 22, 2016
Take your money to another credit union
Pjhook Account Holder

They charge you for everything they send you...want statements in the mail? $2....want to set up automatic payments for your convenience?? That's $5 for every transaction. They hassle you on the phone and are a pain to deal with. Save yourself the trouble and bank with another establishment.

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Sep 30, 2016
Meh - not impressed.
Kimichar Account Holder

For your basic daily transactions, they are fine.  However, they have a tendancy to make you feel like a criminal whenever you are dealing with checks.  We got an $800 refund when we closed on our home (it's not like it was an outrageously large check).  We went to deposit the certified check from the title company.  Despite it being a certified check from another local bank, they put a 3 day hold on it.  We were not able to immediately cash the check and only the first $200 would be available after 2 days, and the rest another business day later.  The teller refused to call and "confirm" the check with the other local bank.  This was huge unessecary inconvenience, especially since the funds were certified in the first place.  

Additionally, their online bill pay sucks.  It takes forever.  Even the ones that are "electronic".  It takes three business days for the payments to come out of my account, and another day or two for them to post with the payee.  I hate it, I've gone back to paying each of my bills individually - it's easier. 

Quite frankly, I am afraid to try to take any loans or credit cards out with them based on the reviews here.

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Jul 06, 2016
horrible place to have money
mchibbz Account Holder

STAY AWAY!!!!!!!!

i never asked to be a part of this bank, was placed into it from a car dealer, thought i'd give them a try though.... 

customer service is less than sub-par, if you're new, might as well have your statement infront of you, if they sent your statement to the wrong house, IT IS HELL to get them to update it, let alone get access to your online account to make the changes yourself - they do not provide any help over the phone, you have to pay for help over the phone. 

hidden fees behind every door - even disputes. like how can i dispute a charge i didn't make for $20, and VW expects me to pay $25 to start the dispute????? WTF? i've had other CC companies that have never mentioned any additional cost to start a dispute, unless it backfired, not upfront to just say they're making a dispute. not to mention, you HAVE to go into one of their inconveinent locations to start the process. as i said before, i was placed here unintentionally by a stupid car dealer and my experience with them has been horrendous. 

cutting my losses, refinancing to a more reknowned bank that actually cares & treats their customers professionally, without the hidden agenda fees

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Mar 28, 2016
Terrible
Anonymous Account Holder

Vantage west is the worst bank I've ever dealt with. I had a car loan through them, the car was totaled. They expected me to keep making payments on it after it was totaled. I spoke with several different people the customer service was terrible. There are no online services offered. They gave me the wrong information when I needed to send it to my insurance company and then took over a month and many phone calls to receive the correct information. 

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Feb 02, 2016
Don't give yourself the headache.
stacig27 Account Holder

This credit union holds money way longer then any other financial institution I've ever used. They will charge you overdraft fees on double charges, even if one never even posts- then they make you get it in writing that it was a mistake before they will refund the charge. The people who answer the phone are not pleasant and you can tell they do not like their jobs. I currently have my car loan through them and will be looking to refinance just to be able to close all accounts with them. They do not care about you as the account holder and just care about collecting on their ridiculous fees you will not be charged at other facilities. 

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