Utah Community Credit Union (UCCU) Reviews

3.7 out of 5 stars
7 Reviews

From Account Holders in the last year


Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3.5 5

These reviews were written by current and former account holders in the last year.

Jun 02, 2017
Solid, with a couple of quirks.
Anonymous Account Holder

Good rates, great customer service. For some reason, they don't process their direct deposits until the branches open (~8AM)-this is annoying.

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May 27, 2017
A Mistake by UCCU Jeopardizing Home
Anonymous Account Holder

UCCU has misreported (good credit) to credit bureaus in error under the incorrect social of my son (simple typo on their behalf). Because he has credit under two socials, it's a fraud flag and can't get their mortgage through underwriting. UCCU will not step up and take appropriate responsibility. They EVENTUALLY sent in a correction with a standard form and turnaround without working to expedite it or contact anyone personally at the credit bureaus, and I feel have disregarded the impact of their error, which has caused their home to go out of contract after a multiple-bid situation with backup offers and have them move twice, pay for and put everything in storage and take countless hours off work to attempt to resolve this. Not cool. Poor risk management. Bad customer care. 👎🏻

What a SHAME that they can't go the extra mile to fix their own error and help two kids who have worked so he's for good credit and employment history to buy their first home.

Now the kids have extra expenses and time lost from work and no where to move to. Don't bank here - heaven forbid they make en error - they don't care to fix them or take responsibility for the damage.

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May 16, 2017
Low rates + good customer service
mtnbkr1880 Account Holder

Always on top of the new ideas and they have great rate sales. Super low rates and excellent customer service!

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Jul 20, 2016
Easy Auto Loan Process
Anonymous Account Holder

We refinanced our auto loan with UCCU, and they gave us a fantastic rate (2.6%) and made the process super easy.  We were able to sign all of our docs electronically, so we didn't have to waste a bunch of time driving back and forth to the office.  We ended up buying a second car that same month, and used the same loan officer and it was even easier the second time around.  Fantastic customer service and an easy loan process.

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Jul 11, 2016
A really vigilant credit union.
act345 Account Holder

I have been with UCCU for 2 years and have really liked it. They have found fraud on our card several times and are always quick and easy to work with. The staff is really friendly and everyone seems like they really love their job. 

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Jun 27, 2016
They hate their clients.
agopnxzuhweagluh Account Holder

Horrible to work with. Don't forget that if you don't use your bank account for 1 month they will start withdrawing $5 every month.

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Jun 22, 2016
Great credit union
kjbankskjbanks Account Holder

I've always had a great experience here at UCCU and the loan rates are always the lowest. 

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