Utah Community Credit Union (UCCU) Reviews

3.3 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3.5 5
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These reviews were written by current and former account holders in the last year.

Jun 02, 2017
Solid, with a couple of quirks.
Anonymous Account Holder

Good rates, great customer service. For some reason, they don't process their direct deposits until the branches open (~8AM)-this is annoying.

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May 27, 2017
A Mistake by UCCU Jeopardizing Home
Anonymous Account Holder

UCCU has misreported (good credit) to credit bureaus in error under the incorrect social of my son (simple typo on their behalf). Because he has credit under two socials, it's a fraud flag and can't get their mortgage through underwriting. UCCU will not step up and take appropriate responsibility. They EVENTUALLY sent in a correction with a standard form and turnaround without working to expedite it or contact anyone personally at the credit bureaus, and I feel have disregarded the impact of their error, which has caused their home to go out of contract after a multiple-bid situation with backup offers and have them move twice, pay for and put everything in storage and take countless hours off work to attempt to resolve this. Not cool. Poor risk management. Bad customer care. 👎🏻

What a SHAME that they can't go the extra mile to fix their own error and help two kids who have worked so he's for good credit and employment history to buy their first home.

Now the kids have extra expenses and time lost from work and no where to move to. Don't bank here - heaven forbid they make en error - they don't care to fix them or take responsibility for the damage.

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May 16, 2017
Low rates + good customer service
mtnbkr1880 Account Holder

Always on top of the new ideas and they have great rate sales. Super low rates and excellent customer service!

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