I have my car loan through them at the time th,ey had a deal where you didnt even have start the payment for an extra three months, I really liked that and I got very low rates this is a good place to build your credt
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Effected a wrongful repossession on a Friday afternoon, then on realizing the error, dumped the vehicle in the street in front of my house on the Monday morning - damaged.
Had to go thru lawyers cost extra $5000. No interest from UFCU branch levels to senior managements to assist or get to the bottom of my complaints.
They were unable to explain any of their financial figures and added almost $3000 one year for insurance they claimed wasn’t in place for a period of 6 month which they say occurred 1 year prior? This was done after the fact- despite receiving proof showing the contrary. They added the amount to the capital and forced me to pay. When I informed them I would sue, they responded saying they would make the full loan payable immediately if I sued. In a bizarre twist of fate their lawyer committed suicide!
Each time I went to speak with them at branches in Van Buren and Fort Smith AR, they basically told me off and showed me the door. Hard to believe but true none the less.
During the period of litigation UFCU took payments I was making on the vehicle - placed those into a separate account - showed my account as unpaid and not applying my payments to the account. Then tried to repo the vehicle. All this while hiding the fact that the payments were being made. Even now that period shows as late payments on my credit report and they have refused to correct it.
If you want to get screwed royally - then do business with these idiots. When you question what they are doing on your account you will come to have an experience similar to mine.
My experience with this institution is/was very bad and I had to endure it to the bitter end under a constant threat of repo. I paid every penny "over claimed" to them - received no compensation for their actions at all - except their utter rudeness and malicious behavior.
Even now after settling the vehicle I have still not received the paperwork. I will remain an avid spokesman for this institution - how when and where I can.
My facts are documented, recorded and shared with the BBB and other Government bodies alike and believe people should be made aware of rogue institutions like this one!