i have a tropical financial c.u. for 20 years,we are so happy with this credit union, new local bank, ...this credit uniion .easy to access online services nevery time,etc.GOOD BRANCH IN MIAMI,FLORIDA
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I'm very disappointed at their lack of professionalism and poor customer service in the credit card department. My credit card expired in 08/14 I received a letter stating that they sent me another card to replace that one which I never got. I called and they closed that account and sent me a second card that I never got as well. I called customer service to find out what’s going on, why am I not receiving the credit cards. I receive all their mail and notifications but no the credit card. Once I called Alice started helping me out, she without even telling me she just closed the second credit card with out my consent and delete part of my information that she thought is was not correct, little she knows I have my home and my business address. When I asked an explanation on what she deleted and why she cancel my credit card with out my consent, She was not even acknowledging what I was asking and told me she couldn't help me any further. My frustration was so big at that time, I ask her for her name she stated that she didn’t have to identify herself, So... I HAVE to TRUST this ghost customer service representative with sensitive an important personal information but she didn’t have to identify herself, I demanded for her to tell me her name "Alice" no last name. I couldn’t BELIEVE HER LACK OF EFFICIENCY, UNPROFETIONALISM, AND ATTITUD.
After that I asked her for her supervisor, she said she didn’t have a supervisor, Once again I had to demand her to speak to one and finally a supervisor answer she identify herself as Rhonda. I explain the situation I apologized for my frustration in my voice but I just want it to cry. She was very apologetic and she was very sorry about the situation. But today, 11/25 a month later I STILL HAVENT RECEIVED MY CREDIT CARD!! Writing this I’m on the phone with Marta, very sweet lady she explained for some reason de card was never made and never sent out. That I will receive it in 7-10 business days. THIS IS UNACEPTABLE!!!!!!