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Texas Dow Employees Credit Union (TDECU)

1.7 out of 5 stars
6 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Oct 08, 2016
Worst loan service ever
faeren Account Holder

I'll stick with Capital One and Wells Fargo from now on.

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Aug 30, 2016
TDECU Credit cards- dont get
mikefinchmp Account Holder

I was approved for the Onyx Platinum card with a 2k limit. I have an Amex Platinum and citi card and many others- with all of my cards other then TDECU I can over pay and have a ZERO balance then next month- Not with TDECU- the fine print cost me a lot of points on my credit report and even though they have the power to fix it they wont. I have been a member for over 25 years but this is ubsurd. Don't get the credit card- not worth it. 

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Aug 15, 2016
Personal customer service.
kevinmulligan Account Holder

I have banked a lot, and I am so glad to be with TDECU. There is no comparison with the personal service as opposed to the big banks where you are just a number. My guess, if anyone has a bad experience with this Credit Union, it due to the customer or a particular employee spoiling a good name. 

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Jun 04, 2016
Anonymous Account Holder

Terrible online interface and worse customer service. 

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Mar 28, 2016
From Best to Worst
Anonymous Account Holder

This credit union was excellent when it was exclusive to Dow Employees. Then they got greedy and opened up, started naming stadiums and lost their way. Simple things like a wire transfer requires 30 minute hold times. They upgraded what was a simple online banking system and locked people out for weeks while simultaneously cancelling their bill payments. So once customers got back in, they found that mortages and utility payments had gone past due. I actually got an electrical disconnect notice during that time which cost me $20 to remove from my account. Avoid this credit union at all costs. It's like a big bank, only with worse service, which is amazing.

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Jan 20, 2016
Unorganized and unprofessional
Anonymous Account Holder

I've had representatives on the phone laugh at me because they locked my account and had me on the edge last summer. Online banking is not even possible which i dont think a financial instution has not had a online transfer source since the mid 90's. They have taken out my car loan 2 times back to back on multiple occasions. I went to Chase bank after these guys screwed up more than a few times and thank God. Only reason why iim still with this horrible company is because my car loan is with them which I will soon be re financing.

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