Texas Dow Employees Credit Union (TDECU) Reviews

2.1 out of 5 stars
7 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

May 22, 2017
Horrible customer service!
Anonymous Account Holder

Came in waited over 10 min, while only 1 other customer was being helped 2 employees were not with customers and did not assist me. I ended up walking out! I have a account here and am seriously thinking about closing it! This is not the first time they have given me & my husband horrible service! 

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Apr 13, 2017
Anonymous Account Holder

Terrible customer sevice

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Feb 15, 2017
Overall Satisfactory Experience for me
iclaud2 Account Holder

I have taken out 2 personal loans with TDECU in additon, i do have their Platinum credit card and i bank through them as well. As far as the loans go, they were able to give me great APR rates and I was instantly approved for their credit card. I've had no issues with customer service. Their online site and mobile site do need major upgrades but they are currently working on that according to an email i recently recevied from them. 

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Jan 03, 2017
Took our 800 credit score down to 500's
Anonymous Account Holder

If your looking to destroy your credit this is your lender. The Rosenberg Tx location would not even look at our evidence. We were also told we were 1 out of 1 million people who have had issues with their phone systems. Our mailed checks never posted and some how disappeared so they could collect their late fees. 

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Oct 08, 2016
Worst loan service ever
faeren Account Holder

I'll stick with Capital One and Wells Fargo from now on.

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Aug 30, 2016
TDECU Credit cards- dont get
mikefinchmp Account Holder

I was approved for the Onyx Platinum card with a 2k limit. I have an Amex Platinum and citi card and many others- with all of my cards other then TDECU I can over pay and have a ZERO balance then next month- Not with TDECU- the fine print cost me a lot of points on my credit report and even though they have the power to fix it they wont. I have been a member for over 25 years but this is ubsurd. Don't get the credit card- not worth it. 

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Aug 15, 2016
Personal customer service.
kevinmulligan Account Holder

I have banked a lot, and I am so glad to be with TDECU. There is no comparison with the personal service as opposed to the big banks where you are just a number. My guess, if anyone has a bad experience with this Credit Union, it due to the customer or a particular employee spoiling a good name. 

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