Texas Dow Employees Credit Union (TDECU) Reviews

1.8 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Aug 20, 2017
Anonymous Account Holder

I received a loan from them over two years ago which bills were paid off. Amount was around $20,000.00. I was paying them $471.00 a month which only $240.00 was going towards the loan. I paid them off March 2017 over $14,000.00 and DID NOT get anything off in finance charge. I was her disappointed.

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May 22, 2017
Horrible customer service!
Anonymous Account Holder

Came in waited over 10 min, while only 1 other customer was being helped 2 employees were not with customers and did not assist me. I ended up walking out! I have a account here and am seriously thinking about closing it! This is not the first time they have given me & my husband horrible service! 

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Apr 13, 2017
Anonymous Account Holder

Terrible customer sevice

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Feb 15, 2017
Overall Satisfactory Experience for me
iclaud2 Account Holder

I have taken out 2 personal loans with TDECU in additon, i do have their Platinum credit card and i bank through them as well. As far as the loans go, they were able to give me great APR rates and I was instantly approved for their credit card. I've had no issues with customer service. Their online site and mobile site do need major upgrades but they are currently working on that according to an email i recently recevied from them. 

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Jan 03, 2017
Took our 800 credit score down to 500's
Anonymous Account Holder

If your looking to destroy your credit this is your lender. The Rosenberg Tx location would not even look at our evidence. We were also told we were 1 out of 1 million people who have had issues with their phone systems. Our mailed checks never posted and some how disappeared so they could collect their late fees. 

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