Summit Credit Union Reviews

2.0 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

May 31, 2017
Great help on my financial Journey
ChefJess Account Holder

I would take all the complaints with a grain of salt. In the past, I've been irresponsible as well and ran into overdraft issues. Summit was pretty kind in dealing with them, but they won't forgive them all the time. If you can't manage your money, you will not like any bank...

The Mobile app is one of the best around. Very quick to show balance and pending transactions. Often before I'm even out the door of a store, the transaction is posted. As for the complaint about the telephone system, you're right it's 2017, who uses a telephone banking system anymore??

Summit has helped me get to the next steps in my credit rebuild journey. Recently just got a great deal on a car loan, and the next week opened a credit card with them for4 times the limit of any other card I have. So glad to be dealing with Summit all these years, as now I'm on solid footing with them and have control over my financial situation!

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May 19, 2017
The Wells Fargo of Credit Unions
Anonymous Account Holder

We have been members for about 20 years and will always be credit union members, this however is no longer a credit union.  Twice in the past two weeks now they have stolen money from our account in for form of overdraft fees.  Last week they took out $75 in fees to put us negative about $45 (the math doesn't add up I know).  Even after they "graciously refunded" those fees it immediately brought the account positive.  So you can imagine my shock when they did it again.  Only this time an overdraft fee was assessed on our account to give us an ending balance of positive $26 (again I know, then why the fee).  This time when it was brought to their attention they refused to refund this theft because I would not accept their reasoning for taking it in the first place.  This is a huge money grab and for a credit union that "serves" it's members, the only thing happening around there lately is stealing from it's members. 

***If you have an account with them, check your ledgers

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May 09, 2017
Worst Bank Ever
Anonymous Account Holder

The phone "automated" system is terrible. It never understand what you are doing. It's 2017 and when you deal with this company you feel like your in the 1980's. The CEO should be embarrsed to ruin such a incompetent company. 

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Apr 24, 2017
Anonymous Account Holder

Very slow on showing you how much you have left in your bank account, they told me I was fine to spend money next thing I know I'm negative and have to pay them. They do this most of the time to get money from me place is a scam.

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Mar 23, 2017
Slow, unknowledgeable, and overwhelmed
Anonymous Account Holder

Can not make bill payments on required due date. Processes at least 3 days late. Request payment 7 days before due date.

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